Customer Service Associate, Webcargo
German Speaker
+ Long Term Incentive Plan (LTIP) of the Freightos Group
Office located in Torre Glòries, Barcelona
Freight platform
Open for applications
Freight platform
101-200 employees
Open for applications
+ Long Term Incentive Plan (LTIP) of the Freightos Group
Office located in Torre Glòries, Barcelona
101-200 employees
Company mission
To make cargo booking as easy as booking passenger travel.
Role
Who you are
- Logistics or supply chain skills are highly desirable
- From Arkansas to Argentina, Stockholm to South Africa, our customers are everywhere. You have up to a year of experience being in contact with clients around the world (Customer Service, Account Management or similar)
- When you’re talking about this scale, that unicorn paper notebook won’t cut it. You’ll need at least one year of experience using software to manage tasks and/or support tickets
- Methodological, organized and detail-oriented
- Fluency in English and German
What the job involves
- As our Customer Service Associate (or Superstar of the Sky, if you prefer a hero name), you’ll help manage the hopefully very, very rapidly growing number of eBookings
- Monitor all eBookings placed on-platform like a hawk to ensure that every bit and byte of data is transferred effectively from the freight companies on our platform to the airlines (yes, there’s a lot of tech involved but trust us, we’ll help you learn how to use it!)
- When you’re moving EVERYTHING in the world, things happen. But that’s why you’re there. Like a Shipping Sherlock Holmes, you’ll track and investigate eBookings issues. When things go wrong, you’ll ring the alarm bells, escalating appropriately to the right people
- Customers come first. You’ll be there on the front-line, as the point of contact for our users, following up with them to ensure that everything goes so well when they eBook, they prefer to book air freight than hang out at pool parties. As a matter of fact, they’ll enjoy it so much that they’ll come back and book again
- As you gain on-the-ground insights, you’ll document feature requests and help prioritize our roadmap. Trust us, it feels amazing when you get to tell a customer something they asked for is being developed. Cherish it, documenting feature requests for Product Management
- We love our airlines too. So you’ll serve as the point of contact for airlines to resolve any technical or operational discrepancies related to eBookings
- You’ll help as well automate communication and streamline on-platform training
Application process
- Please submit your CV in English!
Our take
Whilst purchasing a plane ticket online is an easy transaction, booking freight shipments on that very same plane remains a time-consuming, complex task. To remedy this, Spanish-founded WebCargo (which is owned by Freightos) offers a platform with various cargo booking solutions.
Currently deployed by upwards of 10,000 forwarders, the platform supports the pricing and booking of cargo across over 40 airlines. WebCargo continues to bolster its offering, for example with its launch of a feature which enables digital interlining (where one airline sells services to a customer that are provided by another airline).
It is clear that WebCargo is committed to enhancing the value it brings to its clients, that include Panalpina, Hellmann and IAG Cargo. Recently, the company secured a partnership with Wideroe, the largest Nordic airline, and has also collaborated with Chapman Freeborn, a leading aircraft charter company, to bring additional global capacity from their global charter business to its platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Build something that changes the world
- ESOP packages
- Friendly, get ship done environment
- Work alongside outstanding talents
- Team building events (that don't suck)
Company HQ
El Parc i la Llacuna del Poblenou, Barcelona, Spain
Articles
Leadership
Manuel Galindo
(CRO (Freightos))Was CEO of the company until 2023. Previously founded Dreaming Webs Corporation, and is a Board Member for The International Air Cargo Association.
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