Director of Customer Success, Spacelift
+ Equity package
Collaborative infrastructure for software teams
Be an early applicant
Collaborative infrastructure for software teams
101-200 employees
Be an early applicant
+ Equity package
101-200 employees
Company mission
Spacelift’s mission is to help DevOps teams manage their infrastructure as code performance for maximum optimization of scaling businesses.
Role
Who you are
- Proven experience (7+ years) in customer success, account management, or a related field, with a strong track record of managing teams and driving customer satisfaction and retention
- Deep understanding of SaaS or DevOps platforms, with the ability to translate technical concepts into business value for customers
- Exceptional leadership and team management skills, with experience building and developing high-performing teams
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and performance improvement
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
- Experience working in a fast-paced, high-growth environment, with a proven ability to adapt to changing priorities and drive results
What the job involves
- The Director of Customer Success will play a crucial role in shaping the customer experience and driving customer satisfaction and retention
- You will lead a dynamic team of Customer Success Managers and work closely with cross-functional teams to deliver exceptional value to our customers
- Your strategic vision and leadership will help us build strong, long-lasting relationships with our customers, ensuring they are successful with our solutions
- Leadership & Strategy: Develop and execute a comprehensive customer success strategy that aligns with Spacelift’s goals and drives customer satisfaction, retention, and growth. Lead, mentor, and manage a team of Customer Success Managers, fostering a culture of excellence and continuous improvement
- Customer Relationship Management: Build and maintain strong relationships with key customers, understanding their business needs and goals. Act as a trusted advisor and advocate for the customer, ensuring their success and driving product adoption
- Customer Onboarding & Adoption: Oversee the customer onboarding process, ensuring a smooth transition from sales to implementation. Develop and refine best practices for onboarding, training, and customer education to maximize product adoption and value
- Performance Metrics & Reporting: Define and track key performance indicators (KPIs) for customer success. Regularly analyze and report on customer health, satisfaction, and retention metrics to senior leadership, identifying trends and areas for improvement
- Cross-Functional Collaboration: Collaborate with Sales, Product, and Support teams to ensure a cohesive approach to customer success. Provide feedback and insights to the Product team to drive product enhancements based on customer needs and experiences
- Escalation Management: Address and resolve escalated customer issues and concerns promptly and effectively. Implement processes and solutions to minimize and address customer churn
- Customer Feedback & Advocacy: Collect and analyze customer feedback to identify opportunities for improvement. Advocate for the customer within the organization, ensuring their needs and voices are heard and addressed
Our take
As cloud-native development and DevOps continue to gain momentum, it’s also becoming more difficult to manage infrastructure, particularly for distributed teams in scaling companies.
Spacelift’s solution is an Infrastructure-as-Code (IaC) platform, which allows for smooth management of multiple complex cloud infrastructures, and automation of manual tasks, which the company claims to result in greatly reduced outages and downtime.
Having launched in 2020, Spacelift has been quick to scale, running teams in California and Warsaw off the back of several rounds of funding. While there’s competition in the space, most notably from HashiCorp (which went public in late 2021), the fact that Spacelift has the likes of DocuSign, Figma, Checkout.com, and Lightspeed as customers shows that it’s doing plenty right.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2025
$51m
SERIES C
Oct 2021
$15m
SERIES B
Total funding: $73.6m
Company benefits
- Friendly and supportive work environment
- Medical, dental, and vision plans for employee and any dependents
- 26 days paid time off annually
- Flexible working hours
- Equity package
- Generous monthly allowance
- Team events in remote locations
- Investment day (aka Google’s 20% rule): in addition to regular projects, we encourage our employees to spend Fridays working on what they think will most benefit Spacelift
- Remote work opportunities for some roles
Company HQ
Redwood City, CA
Leadership
Paweł Hytry
(Co-Founder & CEO)Co-founded and was Managing Director of FitPass Group from 2014 - 2020, when the company was acquired by Up Group. Previously worked as Managing Director, Central and Eastern Europe at FoodPanda. Founded and served as CEO of corporate event services startup Venueline in 2011.
Marcin Wyszynski
(Co-Founder & Chief R&D Officer)Was a Senior Software Engineer at Deliveroo prior to co-founding Spacelift. Was previously CTO of static analysis startup Codebeat, Production Engineer at Facebook's Dublin team, and worked in Site Reliability Engineering for Google.
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