Billing Coordinator, Spring Health

• Bachelor's degree is required, in finance, accounting, or a related field
• 1-2 years of experience in billing, accounting, or finance roles preferred, but entry-level candidates with relevant skills are encouraged to apply
• Proficiency in Microsoft Excel
• Salesforce experience is preferred
• Familiarity with Netsuite is a plus
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a team environment

• This is a full-time role that offers the flexibility of hybrid or fully remote work for the right candidate
• The Billing Coordinator will report to the AR Team Lead and assist with the preparation and generation of accurate invoices, ensure compliance with billing agreements, and support customer collections efforts
• This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment
• The ideal candidate will have a background in finance or accounting, with proficiency in Excel and familiarity with systems like Netsuite and Salesforce
• Assist in the preparation and generation of accurate and timely invoices
• Review contracts and billing agreements to ensure accurate customer data
• Collaborate with internal teams to obtain necessary information for customer billing requirements
• Address customer inquiries and resolve billing discrepancies
• Assist with data entry and record-keeping of financial transactions
• Support senior billing staff with administrative and billing tasks, as needed
• Ensure compliance with company policies and industry standards
• Monitor overdue accounts and collaborate with internal and external parties to ensure timely collections of outstanding invoices
• Work closely with the Accounting team to ensure customers’ accounts are properly updated and reconciled
• What success looks like in this role:
• Timely and accurate invoice processing to achieve a DSO (day sales outstanding) of 58 days or less
• Minimize errors resulting in credit memos, reissues, or disputes to help achieve a 99% invoicing accuracy rate
• Ensure 100% of tickets are resolved within the Service Level Agreement (SLA) period
• Complete all billing-related tasks by Day 5 of the close period

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment
• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
• Up to $1,000 Professional Development Reimbursement per calendar year
• $200 per year donation matching to support your favorite causes

Total funding: $465.1m

Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.