Director of Customer Trust, Thomson Reuters

$183.1-340k

This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance

Senior and Expert level

New York

2-3 days a week in office

Financial news and financial data provider

Be an early applicant

Financial news and financial data provider

1001+ employees

B2CPublishingAnalyticsFinancial ServicesAdvertisingMedia

Be an early applicant

$183.1-340k

This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance

Senior and Expert level

New York

2-3 days a week in office

1001+ employees

B2CPublishingAnalyticsFinancial ServicesAdvertisingMedia

Company mission

To help professionals advance their businesses and gain competitive advantage with the trusted answers only we can provide.

Job

Company

Role

Who you are

Are you a security and trust leader who believes the strongest competitive advantage a global business can hold is the confidence of its customers
Proven experience in customer trust, security, privacy, compliance, or a closely related discipline within a global technology or information services business
Ability to break down complex problems, develop a clear approach, and drive solutions to execution against intended outcomes
Capability to operate at multiple levels, from leading cross-functional program teams to hands-on solutioning when required
Driven, self-motivated, and highly organized, with a track record of operating effectively with limited guidance in a fast-paced environment
Strong written and verbal communication skills, with the ability to engage senior leaders and external stakeholders, including in regulated and global contexts
Ability to lead and build consensus through influence, partnership, subject matter expertise, and personal integrity in a highly distributed and matrixed work environment

What the job involves

Join Thomson Reuters as a Director of Customer Trust within our CIO organization, where you will help shape and operationalize the trust strategy that protects our customers and accelerates our business
In this role, you will partner with senior leaders across security, technology, compliance, product, and customer experience to deliver programs that strengthen data protection, regulatory compliance, and transparent customer engagement
You will translate complex security and compliance concepts into clear business value, drive cross-functional execution, and help build the trust that underpins customer loyalty and growth
Strategy Execution: Help execute a comprehensive customer trust strategy that aligns with and advances overall business objectives
Security and Privacy Delivery: Support compliance with global customer obligations and industry standards, and lead customer-facing components of incident response
Customer Experience: Partner with Product and UX teams to embed trust-building features into our products and services, and develop transparent communications that keep customers informed about our trust initiatives
Cross-functional Collaboration: Work closely with Sales, Marketing, and Customer Service to articulate our trust initiatives to customers and prospects
External Engagement: Represent Thomson Reuters at industry events and customer engagements focused on trust, privacy, and security
Team Leadership: Lead and develop a team that drives customer-centric security awareness, incident response readiness, and proactive risk management
Continuous Improvement: Foster a culture of continuous learning and improvement within the Customer Trust organization

Application process

End Date: June 25, 2026

Our take

Thomson Reuters is reinventing the way professionals work. The multinational media conglomerate provides answers that help professionals make better decisions to run smarter businesses. It targets those in complicated sectors that move society forward; tax, law, compliance, government, and media.

Founded over 165 years ago, the company is now powered by thousands of international journalists. This bandwidth guarantees speed, impartiality, and insight that have helped Thomson Reuters retain its position a market leader. To stay competitive with companies founded in the digital era, Thomson Reuters places emphasis on helping clients reinvent themselves for the newly disruptive digital age.

As well as investing in the coverage of growth markets India and China, and embarking on a number of fintech acquisitions, Thomson Reuters announced an expansion of its long-term partnership with the London Stock Exchange Group in 2023. Together, they plan to enhance the value of financial and market news services to LSEG customers, whilst delivering a superior experience to professionals around the world.

Freddie

Company Specialist at Welcome to the Jungle

Insights

4% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.7)

Company

Company HQ

Wellington Place, Toronto, ON

Leadership

Steve Hasker

(CEO & President)

Previously served as Senior Advisor for TPG, CEO for Creative Artists Agency, Global President & Chief Operating Office for Nielsen, and as a Partner for McKinsey & Company.

Salary benchmarks

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