Senior Community Marketing Manager, Ironclad

• 5+ years of experience in community management, ideally within a B2B SaaS company
• Hands-on experience administering community platforms (e.g., Higher Logic, Khoros, Gainsight Digital Hub, or similar)
• Strong background in community moderation and governance; experience in building and enforcing community guidelines and handling escalations with care and confidence
• Ability to build and manage persona-based user groups, segmenting and tailoring experiences for distinct member audiences
• Experience building and running community recognition programs where engagement activities drive status progression (badges, leaderboards, ambassador tiers, or similar); comfortable owning the full lifecycle from program design to execution to iteration
• Proven track record executing and driving attendance for virtual and in-person community events, including ownership of event logistics end-to-end and promotion strategies
• Data-driven mindset - define KPIs, track community health metrics, and use insights to prioritize what to build next
• Creative program thinker - you bring fresh ideas for how to engage members and make community feel like a destination, not an afterthought
• Self-starter with strong cross-functional collaboration skills - you take initiative, operate with a high degree of independence, and know how to drive programs forward without a lot of hand-holding; equally comfortable partnering with Product, CS, Marketing, and Events teams to align community efforts with broader business goals
• Excellent written and verbal communication skills; clear, compelling communicator across member-facing content, internal updates, and executive presentations

Desirable

• Community is one of Ironclad's most powerful levers for customer engagement, retention, and advocacy - and we're looking for a Sr. Manager of Community to own it end-to-end
• In this role, you'll build and lead the programs that make Ironclad's virtual community and events an indispensable resource for legal and business professionals
• You'll partner closely with Product, Customer Success, and Customer Marketing to turn community insights into action and community members into champions
• This is a high-visibility role for a creative, energetic builder who thrives at the intersection of people, programs, and product
• This role reports directly to the Head of Partner Marketing & Community
• Own and evolve the community strategy — define Ironclad's community vision, annual plan, and success metrics; translate business goals into community programs and experiences that deliver measurable member and business value
• Own the community platform end-to-end — serve as the primary admin for our virtual community (Higher Logic), keeping content, events, branding, and member resources current and compelling
• Manage the platform vendor relationship — serve as the primary point of contact with our community platform vendor; own the roadmap of configuration needs, advocate for feature requests, and ensure we're fully leveraging the platform's capabilities
• Moderate and govern community discussions — monitor conversations daily, enforce community guidelines, and maintain a safe, high-quality environment for members
• Build and execute member engagement programs — design persona-based user groups, content series, recognition programs (e.g., champion tiers), and other initiatives that drive active, recurring participation
• Develop and manage a community content calendar — curate and commission content that educates, connects, and engages members across segments and use cases
• Own community events programming — plan and execute virtual community events end-to-end, including webinars, AMAs, product spotlights, and user group meetups; partner closely with the events team on any in-person activations
• Create member onboarding journeys — design scalable onboarding experiences that get new members activated and contributing quickly
• Own community metrics and drive toward team goals — be accountable for core community KPIs including MAU growth, engagement rates, response times, and event attendance; build dashboards, report regularly to stakeholders, and use data to continuously improve programs and hit targets
• Own community communications strategy — develop member-facing communications that drive awareness, engagement, and connection across programs, events, and platform updates; maintain a regular internal reporting cadence to keep Product, CS, Marketing, and Leadership informed on community health, program progress, and key insights; surface product feedback, feature requests, and member sentiment in a structured, actionable way
• Be the voice of the Ironclad community — own the tone, personality, and brand identity of the community across all touchpoints; show up consistently and authentically whether you're moderating a discussion thread, hosting a live event, or recording a welcome video for new members