Director of Operations, Doma
$124.3-197.5k
This job is also eligible for the following compensation components: Bonus
Architecting the future of real estate transactions
Be an early applicant
Architecting the future of real estate transactions
1001+ employees
Be an early applicant
$124.3-197.5k
This job is also eligible for the following compensation components: Bonus
1001+ employees
Company mission
To remove the friction and frustration from real estate transactions.
Role
Who you are
- 8+ years’ experience leading people and operations, consulting, strategy or other related fields
- Experience effectively managing a large, high-volume team including people leaders (Managers, Supervisor, Leads)
- Strong operational and organizational skills and background
- Demonstrated ability to drive every step of the impact process, including:
- Structuring complex problems
- Developing effective solutions based on quantitative and qualitative insights and strong judgment
- Creating cohesive buy-in
- Building strong cross-functional relationships
- Executing with conviction
- Measuring results and iterating
- Efficient and compelling communication to all stakeholder levels from associate to executive leadership
- Proven mastery of state-specific title, closing, and post-closing requirements
- Deep proficiency in Resware
- Proven ability to push relentlessly for solutions that drive tangible value to the business
- Strong analytical expertise combined with outstanding written and verbal communication skills
- A self-starter who can work well collaboratively, deliver on commitments, prioritize assignments and manage multiple tasks simultaneously
- Ability to work on the ground floor or at the highest strategic level depending on business needs
What the job involves
- The Director of Operations will be responsible for designing strategy, driving best-in-class execution, and developing and supporting a world-class team to deliver excellent, error-free service that drives delight and loyalty with our customers
- This role will strategically oversee progress against key metrics, create clear solutions, and manage the development of team members
- The Director of Operations will directly engage and contribute to managing partnerships with various teams and platforms across Doma to drive innovative solutions while maintaining a cost effective and profitable operation
- They will consistently stay close to day-to-day production and provide immediate support with file-level tasks escalations, and associate needs
- Additionally, partners with various teams and platforms across Doma to drive innovative solutions while maintaining a cost effective and profitable operation
- Operational leadership
- Direct and develop a large team of people leaders, production leads, and title & closing associates through strategy setting, coaching, and collaboration
- Own and continuously evaluate team operating, management, and performance standards
- Own and improve interview and talent development strategy in support of a scalable recruiting process to develop and maintain a consistent, healthy hiring pipeline
- Create and foster a team experience that manifests the company’s cultural values and operational objectives
- Operational strategy
- Directly influence the prioritization and review of the end-to-end file and customer experience
- Prepare detailed recommendations to senior management concerning significant changes/improvements in operations, along with the creation or revision of operating policies and procedures necessary to document and effectuate the recommended changes/improvements
- Support successful onboarding of new customers and clients, ensuring that operations departments deliver on customer-specific expectations
- Create structure around the company’s most complex business challenges, developing frameworks in which to evaluate potential solutions, gaining buy-in from critical business leaders and creating clear plans to quickly execute solutions
- Clearly articulate goals and persuasively communicate your recommendations to senior executives; influence decisions by building consensus and mobilizing towards execution
- Dive deep to learn details and analyze data, then zoom out to develop compelling, synthesized insights and recommendations
- Operational execution
- Own workforce management, real time queue and service level management including the development of processes to manage administrative duties of leaders
- Execute recommendations with clarity and conviction, adjusting where necessary based on early results; effectively communicate progress and blockers
- Build strong relationships with colleagues across the company (Product, Engineering, Legal, etc.) that enable you to execute rapidly with cross-functional support
- Monitor and drive accountability in third party relationships with vendors and fulfillment partners
- Strategically direct partnership with the technology team to develop, administer, and roll out new technology improvements and processes
Our take
Closing real estate deals is a process fraught with delays and complications. To date, however, the real estate market has been slow to take advantage of the kind of tech innovations that have transformed finance and retail. Doma is one of an increasing number of startups looking to make a change. Previously known as States Title, Doma’s machine learning technology is designed to make every aspect of closing and escrow quick and simple.
Doma is delivering on its ambition, too. Its technology can reportedly shrink title processing time from five days to one minute, and mortgage processing from fifty days to fewer than seven. This game-changing efficiency continues to win the company some of the country’s largest mortgage lenders as clients, giving Doma strong ballast going forward to expand into new areas like home warranties and appraisals.
The company went public in 2021, and whilst it was a deal valued at $3B, Doma saw a significant decline in its valuation. This resulted in its reprivatisation in 2024, when leading title insurance underwriting company Title Resources Group, acquired it.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2020
$123m
SERIES C
Jun 2019
$25m
SERIES B
Total funding: $178.3m
Company benefits
- We fully support the career development of our team and provide access to development opportunities at all levels
- We offer multiple coverage options so you can find the right fit for your health care, vision, dental, 401K, life insurance, and AD&D plans
- We offer generous paid time off and family leave, as well as flexible working options for many roles
Company HQ
SoMa, San Francisco, CA
Leadership
Max Simkoff
(Founder & CEO)They co-founded InvestRX and Saas company Evolv. They currently sit on the board of JVS.
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