Director of Revenue Operations, MirrorWeb

• 8+ years in Revenue Operations, Sales Operations, or Marketing Operations within a B2B SaaS environment
• Deep, hands-on HubSpot CRM expertise — Sales Hub, Marketing Hub, and Operations Hub required. You've architected and scaled HubSpot, not just administered it
• Proven track record building scalable processes and systems in a high-growth environment where things are moving fast and not everything is figured out yet
• Strong analytical skills with experience in BI tools (Looker, Tableau, or Power BI) and advanced proficiency in Excel/Google Sheets
• Experience with CPQ, billing integrations, or lead-to-revenue process design
• Ability to move fast without sacrificing standards — you're comfortable being accountable for outcomes, not just activity
• Clear communicator who can simplify complexity and drive decisions across Sales, Marketing, CS, and Finance

Desirable

• The Director of Revenue Operations will own the operating system that makes that growth repeatable: the data, the processes, the systems, and the cross-functional alignment that turn pipeline into predictable revenue - helping MirrorWeb scale the supervision platform that turns compliance into a competitive advantage, not an operational bottleneck
• What success looks like in 3-6 months:
• HubSpot is a trusted system of record — clean data, reliable reporting, and dashboards leadership actually uses to make decisions
• The lead-to-cash process is standardized, documented, and running with minimal manual intervention across Sales, Marketing, and Customer Success
• Forecasting accuracy has measurably improved, and the executive team has real visibility into pipeline health, deal velocity, and capacity against targets
• You'll own the full revenue operations function — systems, data, process, and planning — and serve as the operational backbone of MirrorWeb's go-to-market motion
• This is a high-autonomy role where you'll spend most of your time between strategic planning with revenue leadership and hands-on execution inside HubSpot and the broader tech stack
• You'll be the person who makes sure our growth infrastructure keeps pace with our growth ambitions
• Own revenue operations end-to-end: define the problem, propose options, drive decisions, execute to measurable outcomes
• Build work that holds up in a trust-first environment: reliability, defensibility, and auditability matter here — our buyers are regulated, and our internal operations should reflect the same standard
• Partner with Sales, Marketing, Customer Success, and Finance to deliver outcomes that scale without chaos
• Operate with a "signal over noise" mindset — prioritize what moves the business and customers forward
• Raise the bar on the quality of our systems, reporting, and operational execution
• Communicate clearly and close loops — especially across a distributed team (Austin ↔ Manchester)
• Contribute to a culture of ownership: when something breaks, we fix it
• Serve as the strategic owner of HubSpot CRM (Sales Hub, Marketing Hub, Service Hub, Operations Hub) — architecture, workflows, lead scoring, custom objects, sequences, and reporting
• Manage integrations between HubSpot and the revenue tech stack (Gong, Outreach, ZoomInfo, billing/ERP systems) and evaluate new tools as the GTM org scales
• Own the annual and quarterly planning process: territory design, quota setting, capacity modeling, and compensation plan administration
• Build and maintain revenue forecasting models and provide data-driven insights to the CRO and executive team
• Design and enforce standardized lead-to-cash processes across the full customer lifecycle — lead routing, pipeline stages, deal progression, handoffs, and renewal workflows
• Drive data hygiene, governance, and enrichment initiatives so that reporting is trustworthy and decision-making is grounded in clean data
• Analyze the data, turn it into insights with a data-based narrative and present to the Executive Leadership Team with action-oriented device