Senior Product Manager, Spring Health

• If you thrive in ambiguity, love telling data-driven value stories, and are passionate about solving real customer problems, this role is for you
• Some travel required: <25%
• You’ve worked for 5+ years in a product management capacity at a technology-driven organization with data scientists, engineers, and product designers leading the strategy and execution of analytics products for healthcare (or a regulated industry) or HR analytics
• You have successfully shipped B2B2C products that have driven high win rates, user satisfaction, and engagement
• You have experience meeting directly with customers to deep-dive on requirements, present roadmaps, and demo product functionality
• You can articulate high-level insights from raw data and present these data stories to customers and internal stakeholders, speaking directly to their interests and needs
• You have experience planning for and running sprint ceremonies, ensuring the team is energized and inspired to work on the highest value product areas during each development cycle
• You have experience building products for the enterprise, developing compelling roadmaps that inspire customers, and delivering value and ROI to the end users and their business
• You are empathetic - listening, understanding, and anticipating the needs of customers and users
• You’re an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach
• You have experience with hypothesis-driven product development and A/B testing
• You have an outstanding track record of owning a set of product features, defining a 6-12 month strategy and roadmap for a product area, and consistently delivering on KPIs
• You have worked in an ever-changing environment and are able to drive detailed trade-offs during the entire product life cycle
• You are comfortable navigating ambiguous problem areas
• You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
• You have the mental resilience to know that we're just at the start of a long journey in which change is constant
• You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
• You possess strong organizational and project management skills, and are careful and accurate with details
• You possess excellent product judgment; ability to prioritize competing opportunities, balance stakeholders need

Desirable

• We're seeking a full-time Senior Product Manager, reporting to the Sr. Director of Product, to lead the strategy and roadmap for our customer data and analytics portal
• You'll collaborate with Sales and Customer Success to deeply understand the needs of HR Leaders, Payer Benefits Leaders, and key buyers
• You excel at translating complex data into clear insights that drive action, partnering with engineers, designers, and data scientists to build impactful products
• Define and execute the strategy and roadmap for our customer data and analytics portal to deliver impactful insights and data visualizations
• Develop a deep understanding of customer needs across HR Leaders, Payer Benefits Leaders, and buyers of Spring Health services
• Understand the end-to-end journeys of members and providers within Spring Health and the broader behavioral health ecosystem to inform impactful data and reporting solutions
• Define success metrics, track adoption, and iterate based on customer feedback and data
• Work closely with Sales and Customer Success to demonstrate the value of Spring Health data and analytics early and often in customer engagements
• Advocate for customer-focused solutions that enhance their experience while improving operational efficiencies for Sales, Customer Success, and Implementation teams
• Develop strong partnerships with internal teams (strategy, sales, marketing, data science, and engineering) to identify and address key customer pain points
• Present data-driven insights on the competitive landscape and user behavior to inform product decisions
• Own and drive the product development lifecycle, from defining product requirements and writing user stories to sprint planning and execution
• Collaborate with engineering, design, and data science teams to build and launch high-quality solutions that transform complex data into actionable insights
• Optimize and refine product development processes to ensure timely delivery of impactful features
• What success looks like in this role:
• High customer adoption and engagement of reporting and analytics solutions
• High customer satisfaction of reporting and analytics solutions
• Well-defined, 12-mo rolling product roadmap that aligns with stakeholders’ pain points
• Rapid delivery of solutions with continuous iteration, leveraging experimentation and customer feedback to enhance effectiveness