Senior Product Manager, Spring Health

• If you thrive in ambiguity, love telling data-driven value stories, and are passionate about solving real customer problems, this role is for you
• Some travel required: <25%
• You’ve worked for 5+ years in a product management capacity at a technology-driven organization with data scientists, engineers, and product designers leading the strategy and execution of analytics products for healthcare (or a regulated industry) or HR analytics
• You have successfully shipped B2B2C products that have driven high win rates, user satisfaction, and engagement
• You have experience meeting directly with customers to deep-dive on requirements, present roadmaps, and demo product functionality
• You can articulate high-level insights from raw data and present these data stories to customers and internal stakeholders, speaking directly to their interests and needs
• You have experience planning for and running sprint ceremonies, ensuring the team is energized and inspired to work on the highest value product areas during each development cycle
• You have experience building products for the enterprise, developing compelling roadmaps that inspire customers, and delivering value and ROI to the end users and their business
• You are empathetic - listening, understanding, and anticipating the needs of customers and users
• You’re an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach
• You have experience with hypothesis-driven product development and A/B testing
• You have an outstanding track record of owning a set of product features, defining a 6-12 month strategy and roadmap for a product area, and consistently delivering on KPIs
• You have worked in an ever-changing environment and are able to drive detailed trade-offs during the entire product life cycle
• You are comfortable navigating ambiguous problem areas
• You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
• You have the mental resilience to know that we're just at the start of a long journey in which change is constant
• You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
• You possess strong organizational and project management skills, and are careful and accurate with details
• You possess excellent product judgment; ability to prioritize competing opportunities, balance stakeholders need

Desirable

• We're seeking a full-time Senior Product Manager, reporting to the Sr. Director of Product, to lead the strategy and roadmap for our customer data and analytics portal
• You'll collaborate with Sales and Customer Success to deeply understand the needs of HR Leaders, Payer Benefits Leaders, and key buyers
• You excel at translating complex data into clear insights that drive action, partnering with engineers, designers, and data scientists to build impactful products
• Define and execute the strategy and roadmap for our customer data and analytics portal to deliver impactful insights and data visualizations
• Develop a deep understanding of customer needs across HR Leaders, Payer Benefits Leaders, and buyers of Spring Health services
• Understand the end-to-end journeys of members and providers within Spring Health and the broader behavioral health ecosystem to inform impactful data and reporting solutions
• Define success metrics, track adoption, and iterate based on customer feedback and data
• Work closely with Sales and Customer Success to demonstrate the value of Spring Health data and analytics early and often in customer engagements
• Advocate for customer-focused solutions that enhance their experience while improving operational efficiencies for Sales, Customer Success, and Implementation teams
• Develop strong partnerships with internal teams (strategy, sales, marketing, data science, and engineering) to identify and address key customer pain points
• Present data-driven insights on the competitive landscape and user behavior to inform product decisions
• Own and drive the product development lifecycle, from defining product requirements and writing user stories to sprint planning and execution
• Collaborate with engineering, design, and data science teams to build and launch high-quality solutions that transform complex data into actionable insights
• Optimize and refine product development processes to ensure timely delivery of impactful features
• What success looks like in this role:
• High customer adoption and engagement of reporting and analytics solutions
• High customer satisfaction of reporting and analytics solutions
• Well-defined, 12-mo rolling product roadmap that aligns with stakeholders’ pain points
• Rapid delivery of solutions with continuous iteration, leveraging experimentation and customer feedback to enhance effectiveness

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment
• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
• Up to $1,000 Professional Development Reimbursement per calendar year
• $200 per year donation matching to support your favorite causes

Total funding: $465.1m

Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.