Customer Support Specialist, Abridge

• Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team
• Love interacting with our customers and are happy to work hard
• Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner
• Extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality
• Can work with speed and are results driven
• Thrive in a fast-paced environment and willing to roll with the punches
• Possess excellent computer skills and comfortable with technology

Desirable

• At Abridge, trust is our currency. We are committed to delivering exceptional products, services, and experiences to our customers. We are looking for highly motivated Customer Support Specialists to join our rapidly growing team and play a key role in scaling our customer support team
• We take our user experience and happiness seriously and consider the Support Team essential to the company’s success
• In this role, you’ll set the standard for what incredible customer experience looks like at Abridge with both our enterprise and individual customers
• You’ll be responsible for responding to customers with care and accuracy while helping build our support department to meet the growing demands of our business
• Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions
• Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience
• Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
• Dig deep and be curious about solving complex issues
• This is a remote full-time, hourly role with a schedule of Monday through Friday, 9 AM – 6 PM EST