Senior Customer Success Manager, venn
$100-120k
Salary applicable to New York based candidates
More information about location
Operating system connecting residents
Job no longer available
Operating system connecting residents
101-200 employees
Job no longer available
$100-120k
Salary applicable to New York based candidates
More information about location
101-200 employees
Company mission
To serve millions of residents with the came care you'd show a few close friends.
Role
Who you are
- 5 - 10 years of experience managing customer relationships in B2B SaaS companies
- 2+ years of experience in prop-tech companies, startup experience preferred
- Excellent relationship management, analytical and presentation skills
- Ability to think and operate both strategically and tactically
- Attention to detail and commitment to quality
- Highly organized with a strong ability to prioritize across multiple projects
- Demonstrated track record of influencing cross-functional teams and stakeholders
- Effective and top-notch communication skills, both written and verbal, and a high level of comfort connecting with and speaking to new people
- Exposure to and familiarity with CRM tools
- Determined and results-oriented
- Collaborative team-player
- Bring a customer-first and builder mentality
- Passionate about communities and creating connection
- Location: This role is hybrid in our NYC office
- Willing to travel 10 - 20% of the time
What the job involves
- As a Customer Success Manager, you will serve as the primary point of contact for our customers and as the voice of the customer to our internal teams
- You will drive adoption of the Venn platform, ensure programs and campaigns are being executed effectively, and effectively demonstrate value to the customer
- By being an expert of the Venn platform, you are able to provide a unique level of consultation and inspiration to our customers
- Customer Success Managers will work with cross-functional teams including Sales, Community, Product, and Data, to accelerate usage, relay customer needs and increase customer retention
- You will own the renewal process, as well as expand Venn’s relationship with current customers, through a product suite that directly impacts property owners and operators’ NOI and bottom line
- Executing on an outcomes-driven strategy to ensure successful onboarding, adoption, retention and renewal of your customer portfolio
- Increasing overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores
- Partnering with counterparts in Sales, Customer Success and Implementation team to ensure effective success plans are in place for existing and incoming customers
- Partnering with Product on aiding the development and growth of existing and new products for our customers
- Providing operational oversight of the customer portfolio to deliver on targets and KPIs
- Soliciting and responding to customer feedback, and finding ways to tailor and improve the partnership, including through data insights, stories, and creative initiatives
- Leveraging strong analytical and project management skills to drive process and overall customer satisfaction
- Proactively tracking renewals and partnering collaboratively with cross-functional teams to ensure successful customer renewals
- Identifying and generating net new upsell and cross-sell revenue from existing customers
Our take
In an age where we are spending more of our lives online, a new wave of technology companies is trying to bring people back into more meaningful, offline connections. While some platforms have attempted to do this at scale, Venn's co-founders believe a more focused, ground-up approach is the key to making it work.
Rather than casting a wide net, Venn is zeroing in on urban apartment buildings, partnering directly with landlords to connect tenants while also delivering clear value to property owners. By combining community-building tools with software that streamlines leasing, payments, and maintenance, the company is positioning itself as a smart operating system for modern apartment living.
Now with fresh funding and rapid expansion across more than 30 states, Venn is entering its next phase of growth. Its platform is not just about connecting neighbors, but about helping property owners run building more efficiently and turn them into stronger, more community-driven brands. If it can keep scaling like this, then Venn has the potential to reshape how people experience apartment living.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$10m
SERIES B
Jun 2021
$60m
SERIES B
Total funding: $110m
Company HQ
Tribeca, New York, NY
Leadership
Chen Avni
(Co-Founder & CPO)After co-founding Venn in 2015, Chen served as the CEO for 4 years then the COO for 1 year, moving into the role of CPO in 2020.
Or Bokobza
(Co-Founder & CEO)Or was previously a Founding Partner at Selina for 10 years. He also served in the Israel Defense Forces as an Officer for 8 years.
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