Tax Resolution Advocate, Gusto
$23.50 - $28.42 USD per hour
2-3 days a week in office
Automated payroll, benefits & HR platform
Be an early applicant
Automated payroll, benefits & HR platform
1001+ employees
Be an early applicant
$23.50 - $28.42 USD per hour
2-3 days a week in office
1001+ employees
Company mission
To grow the small business economy.
Role
Who you are
- A strong work ethic and desire to be part of the team is critical for success, as well as the ability to retain and apply large amounts of critical information
- You must also possess and take pride in high attention to detail, organization, and task management, and be comfortable working in a fast-paced, deadline-driven business environment
- 2-4 years of payroll experience, notice resolution experience is a plus
- Ability to work collaboratively with cross-functional teams
- Capability to manage multiple priorities within a high-volume, fast-paced environment and adapt to shifting priorities daily
- Commitment to personal high standards and a desire to contribute to team and company goals
- Strong analytical and problem-solving skills with guidance to resolve issues from complex variables
- Team player who enjoys collaborating and contributing to team success
- Excellent communication skills, both written and verbal, with the ability to simplify complex topics
- Highly organized and proactive in improving processes
- Dedicated to providing an exceptional customer experience during key moments in our customers' journey
- When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees
What the job involves
- This is an amazing opportunity to use your payroll expertise to reshape our customer experience
- You’ll showcase your passion for customer support by resolving tax notices while delivering a world-class customer experience
- You'll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws, and identifying the root cause of notices
- You will be working closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the resolution process and prevent similar issues in the future
- This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem-solving
- The Tax Resolution team is within the Payroll Operations organization and is at the core of providing services that give our customers peace of mind. Tax Resolution exists to ensure impeccable delivery of key customer needs
- There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment
- Provide exceptional service to our customers
- Interact professionally with our customers via email and/or phone, simplifying the tax notice experience for our customers
- Research and resolve payroll tax notices on behalf of our customers with guidance from more experienced team members
- Provide clear and concise case documentation
- Collaborate with our Compliance, Engagement, and Tax Operations teams
- Communicate with government agencies to represent Gusto and advocate for our customers under supervision
- Manage your time effectively to meet set goals
- Handle a queue of tax notices daily, including updating cases as needed, informing customers of any changes, and seeking assistance from peers on escalated issues
- Participate in team meetings and provide support to fellow TaxRes Advocates
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 400,000 customers and a multi-billion dollar valuation. And in 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that has seen it reach key profitability benchmarks. It continues to expand its platform, most recently partnering with Parafin to launch a payroll line of credit for small businesses. With a growing suite of services and a clear focus on supporting small businesses through changing economic conditions, Gusto looks set to sustain its momentum and further strengthen its position in the HR and payroll technology market.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.3m
Company benefits
- Health and Wellbeing: Medical, dental, and vision insurance for employees and dependents. Family care and support, including family planning and fertility benefits. Gender-affirming care and support. A variety of mental health resources.
- Time Away: It's important to take time away for yourself or to take care of your family. Gusto offers paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more!
- Free meals and refreshments: If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!
- Perks:
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(Co-Founder & CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(Co-Founder & CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Co-Founder & Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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