Customer Data Lead, Cube

• 5+ years in a client-facing data delivery, analytics, or operations role within SaaS or data/RegTech companies
• 2+ years overseeing data delivery or implementation project(s)
• Strong technical fluency in data manipulation (SQL, Excel, APIs) and data validation practices
• Familiarity with regulatory data, legal tech, or compliance platforms is a strong asset

Desirable

• We are looking for a Customer Data Lead to join our North American team in Toronto and take ownership of client-specific data operations.
• In this role, you’ll ensure our customers receive best-in-class data services—whether it's regulatory content feeds, bespoke reporting, or integration support.
• This is a pivotal role that bridges the gap between our world-class regulatory data capabilities and enterprise client outcomes
• Own end-to-end delivery of CUBE’s customer-specific data services in North America
• Ensure regulatory data feeds, exports, and custom content mappings are delivered accurately, on time, and to specification
• Maintain a deep understanding of CUBE’s regulatory content architecture and platform capabilities
• Manage SLAs, delivery milestones, and data quality controls for assigned customers
• Develop and maintain documentation for customer data processes and mappings
• Identify opportunities to improve efficiency through automation and standardization
• Partner with our Customer Delivery team to support onboarding and ongoing delivery needs
• Work closely with Product, Engineering, and Content Operations to troubleshoot and resolve client-specific data requests
• Influence internal roadmaps by feeding back client data requirements and patterns
• Define and track metrics for customer data delivery success, quality, and satisfaction
• Contribute to the evolution of the global Customer Data Services model within CUBE