Lead Compliance Analyst, Coinbase

• We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system
• We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up
• We want someone who will run towards, not away from, solving the company’s hardest problems
• The ideal candidate combines proven expertise in compliance operations production roles, analytical excellence, and the ability to think creatively to identify and propose impactful solutions
• Minimum of 3-5 years of relevant experience in Crypto, or the tech industry, with a focus on TMS/EDD compliance investigations, or regulatory matters
• Experience in Crypto blockchain investigation or tracing experience
• Strong interpersonal, analytical, and communication (verbal and written) skills
• Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
• Ability to think both strategically and operationally, with an eye for identifying risks and opportunities early
• Creativity and problem-solving skills to address unstructured challenges
• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality

Desirable

• The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions
• As a Compliance Lead Analyst (Compliance Operations) you will be responsible for conducting end-to-end Transaction Monitoring investigations for customers (individuals/entities) that may lead to drafting and filing a SAR
• Additionally, you will be proactively detecting emerging risks, optimizing compliance processes, and testing new tools and models before deployment to ensure smooth transition to production
• You will work independently and extensively with cross functional teams (such as Financial Crime Risk Investigations, Workforce Management, Content and Learning & Development stakeholders) prioritizing multiple tasks with minimal guidance, and remain open to feedback from all levels to drive continuous improvement in compliance operations
• Analyze automated alerts and manual referrals from transaction monitoring systems with a focus on complex interconnected cases
• Conduct due diligence research and KYC reviews on transaction activities across internal and external tools to assess legitimacy and mitigate risks
• Document findings and create written narratives to support case investigations
• Recommend case decisions based on investigative results in line with regulatory requirements and best practices
• Act as a subject matter expert for new and existing Compliance Operations tools, processes, and future enhancements
• Conduct UAT to test compliance tools, rules, detection models, automation, and UI enhancements, providing actionable feedback to technology teams on design and efficacy
• Identify patterns or emerging risks
• Collaborate with cross-functional teams to evaluate, refine, and optimize compliance workflows, models, and procedures. Focus on improving efficiency, efficacy, scaling resources, and introducing industry best practices
• Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigation
• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures