Technical Account Manager, Ping Identity

• Understanding of Java and knowledge of web technologies
• Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
• Strong verbal and written communication skills
• Strong organizational skills
• Experience with SFDC or equivalent CRM systems
• Ability to manage proactive and reactive tasks effectively
• Proven track record in managing relationships with large enterprise clients
• Experience with Identity Management, Access Management or Federation
• On-call may be a requirement for this position

Desirable

• As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with their Ping solutions
• As part of the company’s Global Support Organization, you will work with a variety of cross functional teams at Ping to ensure a client’s journey from purchase to production is smooth and well managed
• You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions
• In summary, your job is to ensure that you deliver value to our customers
• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs
• Facilitate visibility into company’s product roadmap to help educate and engage customers
• Assist with over-the-shoulder configuration help on features and flows
• Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
• Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer
• Provide customers with ad-hoc training to help build the skills in the 'most needed' areas
• Engage in the escalation and priority of support tickets created by clients in the program as needed
• Provide product demonstrations of Ping technologies
• Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
• Provide feedback to Product Management for future products or enhancements based on trends and requirements
• Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products
• Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty