Legal Operations Analyst, Docker

• 3+ years of experience in legal operations, contract management, a paralegal role, or a related operational role, including experience at a SaaS or technology company
• Hands-on experience using a contract lifecycle management (CLM) platform, such as Ironclad, Icertis, Agiloft, or DocuSign CLM
• Experience supporting contract intake, review coordination, or signature processes
• Hands-on experience applying AI tools to legal or operational tasks, including drafting prompts, reviewing outputs for accuracy, and refining results
• Strong organizational skills, attention to detail, and the ability to manage competing requests
• Good judgment about when to follow established procedures and when to ask questions or escalate
• Clear written and verbal communication skills and the ability to collaborate and follow through on assigned work in a remote team
• Bachelor’s degree or equivalent professional experience
• This role is a strong fit for someone who enjoys hands-on operational work, likes systems and processes, and wants to expand their use of AI in legal operations
• You’ll build expertise with guidance from the Senior Legal Operations Manager, focusing on process execution, technology support, and continuous improvement

Desirable

• We are hiring a Legal Operations Analyst to support the day-to-day operations of Docker's lean Legal team: contract operations, outside counsel spend, legal technology administration, and the processes that connect Legal to the rest of the business
• You will report to the VP and Head of Legal with direct collaboration and oversight from the Sr. Manager of Legal Operations, and partner with Sales, Deal Desk, Finance, Product, and Engineering
• You will work inside Docker's legal technology stack (Ironclad, Brightflag, Salesforce, and Zip) and the AI-assisted workflows we are actively building, with real ownership of your workstreams and direct influence on how those tools evolve
• Manage contract intake, routing, approvals, and signature coordination, keeping stakeholders informed throughout the process
• Review contracts using Docker’s playbooks and AI tools, and flag nonstandard terms or questions for attorney review
• Support outside counsel billing operations, including invoice review, billing guideline compliance, and accrual tracking
• Support administration of legal technology platforms, including workflow maintenance, user support, and data quality
• Use and help improve AI-assisted workflows for contract review, drafting, and intake, including refining prompts and testing outputs against approved playbooks and attorney feedback
• Support pilots of new AI tools and use cases, gathering user feedback and tracking accuracy, adoption, and time savings
• Develop and maintain standard operating procedures, templates, and knowledge resources, and train stakeholders on legal technology and responsible AI use
• Build and maintain dashboards tracking contract volume, cycle times, and outside counsel spend, translating data into actionable insights
• Support systems integration and process improvement projects with cross-functional teams, identifying opportunities for automation and AI to streamline legal operations
• First 30 Days
• Complete onboarding and become familiar with Docker’s legal tools, contract playbooks, and AI guidelines
• Shadow contract intake, invoice review, and routine Ironclad administration
• Meet key cross-functional partners and learn how Legal supports their teams
• Begin handling straightforward requests with guidance
• First 90 Days
• Handle routine contract intake and initial playbook-based reviews, escalating questions to the appropriate team member
• Assist with Brightflag invoice review, accrual tracking, and spend reporting
• Support everyday Ironclad maintenance, user requests, and data cleanup
• Use existing AI-assisted workflows and help test improvements with team guidance
• One Year
• Reliably handle routine contract and billing workflows, recognizing when to seek guidance
• Help stakeholders navigate legal tools, processes, and contract status questions
• Maintain accurate reports, playbooks, and training resources
• Contribute to process improvements and AI tool testing that help the team reduce manual work