Senior Technical Project Manager, Togetherwork

• This role demands a strong technical aptitude alongside excellent communication and project management skills
• A successful candidate will emulate the strengths of our best technical project managers: bringing deep understanding of Association Management Software (AMS) or similar platforms, ensuring technical credibility, driving implementation excellence, and communicating effectively with clients and internal stakeholders alike
• Bachelor’s degree from an accredited college or university
• 5–8 years of project management experience, specifically in external client-facing technical projects
• Strong technical background and familiarity with Microsoft technologies, including Windows and Office Suite
• Proficiency in Microsoft Project and other project management tools
• Outstanding ability to lead technical teams and interface confidently with both technical and non-technical stakeholders
• Exceptional verbal and written communication skills with a strong focus on customer service and client success
• Strong problem-solving skills and the ability to navigate and resolve complex technical and operational project issues
• Detail-oriented and highly organized, with a proven ability to manage multiple concurrent projects in a fast-paced environment
• Self-motivated team player who can positively influence others and drive results collaboratively

Desirable

• The Senior Technical Project Manager at Togetherwork is responsible for leading and delivering large, complex, external client-facing projects, primarily focused on software implementations
• The Senior Technical Project Manager will collaborate across business and technical teams, drive solutions for client-facing issues, and ensure projects meet functional, financial, and quality objectives
• While internal projects may arise occasionally, the primary focus will be managing external implementations for our member associations and partners
• A successful candidate will emulate the strengths of our best technical project managers: bringing deep understanding of Association Management Software (AMS) or similar platforms, ensuring technical credibility, driving implementation excellence, and communicating effectively with clients and internal stakeholders alike
• Serve as the primary project lead for external client-facing software implementation projects, ensuring on-time and on-budget delivery aligned with client expectations
• Manage all phases of the project lifecycle, including project planning, resource scheduling, risk management, delivery execution, change control, and closure
• Actively engage with clients to understand business processes, guide them through implementation, and suggest optimizations based on industry best practices
• Lead internal project teams, allocating appropriate resources and tracking task assignments to meet project goals
• Ensure effective communication across technical teams, client stakeholders, and executive sponsors
• Monitor and report project status, risks, issues, and financials regularly to internal leadership and client partners
• Facilitate service delivery using internal company systems, following standard operating procedures and project management best practices
• Support process improvements and internal knowledge sharing initiatives as needed
• Serve as an escalation point for client-facing project issues requiring technical insight and resolution
• Drive a focus on delivering exceptional customer experiences at every touchpoint