IT Support Engineer, Aleph Alpha

Salary not provided

+ Virtual Stock Option Plan

Python

macOS

Bash

iOS

Google Workspace

Mid and Senior level

Berlin

AI-powered research & application company

Be an early applicant

AI-powered research & application company

201-500 employees

B2BArtificial IntelligenceDeep TechMachine LearningSaaS

Be an early applicant

Salary not provided

+ Virtual Stock Option Plan

Python

macOS

Bash

iOS

Google Workspace

Mid and Senior level

Berlin

201-500 employees

B2BArtificial IntelligenceDeep TechMachine LearningSaaS

Company mission

To research and build the foundational technology for an era of strong AI.

Job

Company

Role

Who you are

Several years of experience in IT support with focus on Apple device management
Proven hands-on experience with Kandji/IRU or similar MDM solutions (Jamf, Mosyle)
Expert knowledge of Google Workspace administration and security features
Deep understanding of macOS and iOS enterprise management
Experience with ITIL processes and ISMS frameworks
Experience with SSO/identity management solutions
Scripting skills (Python, Bash, or AppleScript) for automation
Excellent communication skills and customer-service orientation
Fluent in German and English
Google Workspace certification is a plus

What the job involves

As a IT Support Engineer at Aleph Alpha, you will be a key player in managing our Apple ecosystem (via Kandji/IRU) and Google Workspace environment. You will ensure that our team of 300+ employees has reliable, secure, and seamless access to the tools they need to build the future of AI
Own and manage the Kandji/IRU MDM platform, including device enrollment, app deployment, security policies, and compliance monitoring
Administer Google Workspace including user lifecycle management, security configurations, and data governance policies
Provide expert-level support for macOS and iOS devices, resolving complex technical issues
Design and implement zero-touch deployment workflows for new employee onboarding
Develop automation scripts to streamline repetitive IT tasks and improve efficiency
Create and maintain IT documentation, knowledge base articles, and self-service resources
Collaborate with Security and Infrastructure teams to ensure endpoint compliance and security standards

Our take

AI could contribute up to $15.7 trillion to the global economy in 2030. Aleph Alpha is a company that researches, develops and “operationalises'' large AI systems toward generalisable AI. The company offers an autoregressive language model using deep learning to produce human-like text, vision and strategy AI models.

Germany-based Aleph Alpha was the first European company to pursue this kind of work in AI-based technology for the public and private sectors. The company works with businesses to use its technology and filter it into a wide range of creative uses.

An infusion of capital in 2023 fuelled the company's pursuit of groundbreaking research and advanced product development, supporting innovation and growth. With a focus on expanding academic partnerships and enhancing reproducibility, Aleph Alpha remains committed to its mission of driving technological progress.

Steph

Company Specialist at Welcome to the Jungle

Insights

26% employee growth in 12 months

Glassdoor (3.2)

Company

Funding (last 2 of 5 rounds)

Nov 2023

$125m

SERIES B

Nov 2023

$375m

GRANT

Total funding: $650.1m

Company benefits

30 Days of paid vacation
Flexible working hours
Join a dynamic start-up and a rapidly growing team
Work with international industry and science experts
Take on responsibility and shape our company and technology
Regular team events

Company HQ

Bahnstadt, Heidelberg, Germany

Leadership

Reto Spörri

(Co-CEO)

Digital professional with a proven track record in building, scaling and managing sustainable and successful businesses. Has worked at Lidl e-commerce as CEO, and Schwarz Digits as Managing Director.

Ilhan Scheer

(Co-CEO)

Joined the company in 2025 as Chief Growth Officer, becoming Co-CEO in 2026. Has worked at Accenture as Global Lead of Products, and founded and was CEO at fable+.

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