Manager of Elite Customer Experience, Flex
Offers equity
Financial platform for business
Open for applications
Financial platform for business
21-100 employees
Open for applications
Offers equity
21-100 employees
Company mission
To reimagine every single aspect of the financial workflow and financial services for any entrepreneur.
Role
Who you are
- At least 8 years doing customer support for Fintech, bank, credit card or concierge company
- Fluent in English
- Demonstrated ability to consistently exercise empathy and understanding
- Strong competence and confidence in resolving customer inquiries
- Skill in identifying the underlying questions and concerns behind user queries
- Well-organized with the ability to maintain a clean inbox
- Ability to remain calm and composed while multitasking and managing multiple priorities
- Resourcefulness and creativity when operating within constraints
- Exhibit kindness and patience when faced with challenging situations
- A passion for effective communication
- Computer and Technology savvy
- You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking
What the job involves
- We are seeking a customer-oriented individual to join our team as a Manager of Elite Customer Experience
- In this role, your primary focus will be ensuring that our clients receive exceptional support and assistance when they have questions or encounter any issues with our suite of products
- You will have the opportunity to showcase your intelligence, compassion, and empathy, even in challenging situations
- To excel in this position, you will need to have a deep understanding of our product and its intricacies
- The financial system can be complex, and your ability to find efficient and elegant solutions to problems will be crucial
- Provide white-glove treatment and world class support/service
- Provide prompt and knowledgeable responses to user inquiries via chat, email, and phone
- Handle various user account requests, including application processing, card disputes, missing payments, card shipments, and more
- Educate customers on how to effectively use our product, translating any confusion into valuable product suggestions
- Identify and address systemic flaws that contribute to user problems
- Collaborate with the engineering team to identify and resolve software bugs
- Create helpful help articles and FAQs to assist users
- Independent, excellent time management and organizational skills
- Familiarize yourself with our internal tools and propose improvements to streamline processes
- Implement efficient workflows and procedures to enhance your own productivity
- Assist with customer-centric tasks
- Cultivate and maintain positive relationships with our clients, ensuring their satisfaction
Our take
Flex, formerly known as Flexbase, supplies credit and finance management tools for small and midsize business (SMBs). At the core of its offering is a credit card, with a complimentary platform that collects all finance operations into one easy-to-manage app.
Perhaps the most intriguing part of Flex's approach is the credit card itself, which comes with 0% interest for 60 days. Through this, businesses can improve their cash flow and be more free to invest in growth. Besides this, users can also issue virtual employee cards at no extra cost, and use functions such as receipt capture and free ach/wire payments.
Having steadily grown its offering over the years, Flex has now raised a significant funding round to expand its business and accelerate growth. Demand for its solutions has already moved the company to expand beyond its initial focus on the construction industry to target clients across logistics, eCommerce, real estate and other sectors. After raising $120 million in September 2023, Flex has proceeded to launch its own app - the finance super app - to streamline the finance back office for business owners.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Sep 2023
$20m
SERIES A
Jun 2023
$12.7m
SERIES A
Total funding: $38.2m
Company benefits
- Paid medical, dental & vision
- 401k & life insurance
- PTO
- Remote work w/ semi-annual offsites in exotic locations
- Experienced founding team
- Well-funded company with significant horsepower and runway
Company HQ
Riverside, Miami, FL
Articles
Leadership
Zaid Rahman
(Co-founder & CEO)Angel Investor with 305 Ventures, and Thiel Fellow of The Thiel Foundation. Former Co-founder and Founding CEO of Volley.
Hadi Solh
(Co-founder)Partner at Atmos Ventures. Was Board Director at Oxford Ionics, Nethone and ORCA Computing. Former Chief Investment Officer for Depa Group.
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