Digital Factory Partner Manager, Veeva

• We are looking for a high-energy, independent, and ambitious individual to join the Content Partner team to support Veeva’s Digital Factory Accelerator Program globally. You must have experience in a Partner Manager role or equivalent customer-facing role, focusing on their support and success
• Bachelor’s degree or equivalent experience
• 3+ years experience in Account or Partner Management, Digital Strategy, or Program Management either at a pharma/healthcare advertising/marketing agency or tech company
• Proven track record of establishing partner and client-facing relationships as a strategic trusted advisor and fostering close relationships with agencies, customers, and internal stakeholders
• Experience in multichannel marketing projects, including closed-loop marketing, email, and websites
• Experience creating and delivering training to internal or external stakeholders
• Ability to be able to take complex client and vendor requirements and articulate them to both business and technical audiences
• Background in product support or as a product subject matter expert
• Independent and hands-on attitude, with an interest in learning salesforce.com system administration
• Excellent verbal and written English
• Strong analytical and communication skills; written, verbal, and formal presentation
• Ability to communicate to all audiences (and understand the audience and goals) or levels of an organization (written, verbal, formal presentation)

Desirable

• In this role, you will be responsible for building key relationships and growing and supporting the partner program through education and enablement.
• You will provide product best practices guidance to Veeva customers and digital factory partners on Veeva Vault PromoMats and Veeva’s CRM Suite and support the benefits of partnership.
• Digital Factory Program Manager will work closely with the strategic/business contacts within the digital factory partner organizations who create content and use Veeva’s multichannel products (including CLM, Approved Email, Engage, MyInsights, and Vault PromoMats, Vault Medical)
• Generate and qualify potential new digital factory partners and lead business calls with partners and/or customers
• Maintain and grow partner relationships through consistent communication, outreach, and support
• Collaborate with Veeva strategy. sales and product team to educate customers and stakeholders on the value of the Digital Factory Accelerator Program and best practices for working with large-scale production companies
• Identify opportunities to support customer success
• Support the technical program manager to triage and troubleshoot customer project requirements with partners, customers, and/or internal departments