Senior Manager of Inbound Product Management, ServiceNow
Enterprise Search
$168.9-295.6k
Offers ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$168.9-295.6k
Offers ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 10+ years experience managing multiple teams or a larger team, preferably managing junior leaders
- 8+ years of software product management experience, ideally building Search / RAG products
- Proven ability to deliver high quality features at speed
- Strong prioritization skills and the discipline to focus on high-impact activities
- Experience capturing and defining product requirements and transforming them into a roadmap
- Ability to work cross functionally, with Engineering, UX and Design teams
- Deep customer empathy and a track record delivering customer-centric solutions
- Expertise in synthesizing qualitative and quantitative data to validate hypotheses, measure success, and inform product direction
- Experience navigating ambiguity, identifying underlying problems, and clearly articulating tradeoffs around potential solutions
What the job involves
- ServiceNow is seeking a Senior Manager of Product Management for Search AI to lead the development of advanced search and conversational AI capabilities that enhance user experience and support the company's growth ambitions
- This role involves guiding cross-functional teams, defining product strategy, and driving adoption of AI-powered search technologies
- The manager will also lead a small team and integrate user insights to ensure customer-centric solutions
- As part of our Digital Transformation group, we deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences
- This is possible through world-class integrations, data management, automation, artificial intelligence, and end-user experiences across all channels
- This role is on our PlatformX, team within the Digital Transformation group
- It is our newest team, is shaping the long-term future of our intelligent platform
- This high-leverage, business-critical role is an opportunity to shape how search is employed to power richer, more intuitive conversational experiences
- As the line between search and conversation blurs, you'll guide the development of our foundational search capabilities to create conversational experiences that are personalized, relevant, and grounded in trusted information
- Drive product strategy for search, retrieval augmented generation (RAG), and question-answering capabilities that sets us up for success as we look to grow to $30B+ in revenue
- Drive development and secure buy-in for a product direction that identifies, defines, and supports the overall product narrative and direction. Assume ownership of outcomes
- Facilitate cross-functional teams that comprise ML research, engineering, user experience research, and design partners to bring high-quality products to life
- Drive crisp clarity within Engineering teams about outcomes, requirements, scope, and timelines
- Integrate user research, customer pilots, and market analysis into product requirements to enhance user and customer satisfaction
- Translate complex problems into clear and compelling requirements
- Forge partnerships with other product teams to drive adoption of search and gen-AI capabilities
- Establish and refine metrics and framework for measuring the quality and value of search and gen-AI
- Stay informed of Search's broad product strategy and priorities to ensure the platform team always anticipates and meets customer goals
- Lead a team of 2-4 Product Managers
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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