Onboarding and Migration Specialist, Platform.sh
+ Company stock options (discretionary)
More information about location
Cloud hosting platform
Open for applications
Cloud hosting platform
201-500 employees
Open for applications
+ Company stock options (discretionary)
More information about location
201-500 employees
Company mission
To enable forward-thinking organizations to build, iterate, and responsibly scale amazing digital experiences - with zero time managing infrastructure.
Role
Who you are
- Empathy and care: A customer-centric mindset and the ability to approach challenges from multiple perspectives
- Technical expertise: Extensive experience with web applications, ideally with PHP, Node.js, and Python
- Cloud knowledge: Familiarity with IaaS solutions like AWS and Microsoft Azure
- Strong communication skills: Ability to demo products, explain value propositions, and handle technical, process, and business-related questions with ease
- Language proficiency: Exceptional written and spoken English skills
- Technical stack understanding: Deep familiarity with modern hosting stacks, including CDNs, DNS, SSL certificates, and encryption
- Version control experience: Proficiency in Git
Desirable
- Knowledge of Magento, Symfony, Drupal, Ibexa, or Shopware
- Relational database skills
- Experience with public speaking or technical blogging/writing
What the job involves
- Platform.sh is seeking an Onboarding & Migration Specialist to join our Technical Services team
- This role is pivotal in helping large customers successfully implement and adopt our products and services
- The mission is to ensure a seamless technical onboarding process that sets clients up for long-term success
- Reporting to the Senior Manager, Onboarding & Migration, this role involves working closely with client technical teams, delivering expert guidance, and ensuring a smooth path to go-live
- Lead technical onboarding and training: Deliver in-depth technical onboarding sessions and training for client technical teams, ensuring they are equipped to use our products and services effectively. This may include onsite sessions as needed
- Plan and execute migrations: Conduct technical assessments and develop detailed plans for migrating client projects to Platform.sh
- Provision and configure environments: Set up and configure client environments to ensure readiness for adoption
- Provide advisory support: Offer technical assistance and strategic advice to clients from contract signature through successful go-live
- Collaborate with internal teams: Work closely with product and engineering teams to advocate for client needs, suggest product improvements, and prioritize high-demand feature requests
- Travel and schedule: Travel within your timezone may be required on rare occasions, but this role does not include on-call duties
Application process
- You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Platformers. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment
- 45 Minutes with Talent Acquisition
- 60 Minutes with Hiring Manager (Senior Manager, Onboarding & Migration)
- 60 Minutes with Team
- 45 Minutes with Director (Director, Technical Services)
Our take
Platform.sh makes it easier for web developers to build websites and apps without having to worry about maintaining web infrastructure – something that’s become increasingly complex on the cloud. Using the platform, developers can deploy sophisticated, out of the box architectures and infrastructures.
There’s been a lot of activity in the lucrative Platform-as-a-Service (PaaS) market over the last few years. Indeed, the market is growing at nearly 20% annually, with companies like Heroku and Vercel doing very well. However, with a large customer base that includes Orange, Adobe, Nestlé, and The Financial Times, Platform.sh is doing more than just holding its own.
After a major funding round in 2022, which was led by Morgan Stanley Expansion Capital, the company has continued to rapidly grow its globally distributed workforce, with a keen eye on expanding further in the US as well as Western Europe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2022
$140m
SERIES D
May 2018
$34m
SERIES C
Total funding: $181.3m
Company benefits
- Competitive PTO
- Parental leave
- Remote working/flexibility
- Healthcare, dental, and vision (US and France staff only)
- 401k, with employer contribution (US staff only)
- Extra compensation for on-call ops and support staff
- Company shares (discretionary)
- Annual budget for professional development
- Unlimited Platform.sh accounts
- Annual company retreat
Company values
- We strive for a positive impact
- We care for each other
- We’re here to help our customers thrive
Company HQ
Bonne-Nouvelle, Paris, France
Articles
Leadership
Fred Plais
(Co-Founder & CEO)Co-founded and was CEO of Commerce Guys. Former General Manager of web and community development company AF83, and former Head of Music, Games & Premium Content at telecommunication company SFR (Vodafone Group).
Damien Tournoud
(Co-Founder & CTO)Was previously co-founding CTO at Commerce Guys and Director at AF83, following a spell in IT Strategy Consultancy for Fontaine Consultants.
Ori Pekelman
(Co-Founder & CSO)Former VP of Inbound Marketing, then CPO before transitioning to Chief Strategy Officer. Was a Technology Board Member at Commerce Guys and CTO at AF83. Founded systems architecture consultancy Constellation Matrix.
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