Deal Desk Analyst, Salsify
$79-93k
CommerceXM Platform
Be an early applicant
CommerceXM Platform
501-1000 employees
Be an early applicant
$79-93k
501-1000 employees
Company mission
To give brands the tools they need to succeed on the internet.
Role
Who you are
- 1-2+ years experience in GTM operations (Sales, Marketing, Product, CS), preferably within the realms of Deal/Sales Operations or Order Management
- Demonstrated ability to partner with GTM Teams and other cross functional departments
- Excellent communicator, self-aware, transparent, professional, and open to feedback
- Understanding of enterprise SaaS businesses and their operational metrics/processes, with experience working on complex deals across a multi-product portfolio
- Organized, customer-focused, and strong attention to details
- Experience with Salesforce and Salesforce CPQ highly beneficial
- Basic understanding of revenue recognition rules and booking terms
- BA degree, preferably in an area such as Operations; Project Management; Finance; or Data/Analytics
What the job involves
- As part of the Deal Operations team, you will form strong bonds with your colleagues in Sales, Finance, Systems, and beyond to maximize revenue and facilitate a smoother sales cycle
- In this role, you will assist with ensuring adherence to the Corporate Bookings Policy, escalate critical matters, and provide tactical support for pricing/discounting, contract structures, and approval processes
- In this role, you will have a significant impact on Salsify’s growth and retention strategies by delivering an excellent sales support experience
- Serve as the primary liaison between Sales, Legal, and Finance to help accelerate the review and approval of complex orders
- Collaborate with Sales to build and manage quotes within Salesforce, applying internal policy expertise to ensure quotes align with internal policies
- Manage internal escalations for policy exceptions that arise from the sales team and assist with developing creative solutions to reduce friction and risks that arise during the sales process
- Monitor ticketing queues, Salesforce, and slack channels to deliver support that is aligned to the Deal Desk Service Quality Charter
- Assist with cross-functional initiatives to drive continuous improvement across the quote-to-cash process; identify and implement solutions that reduce friction and resolve systemic operational challenges within Salesforce
Our take
Salsify provides eCommerce retailers with a single platform to keep tabs on inventory, and unify and enrich product content descriptions used at all points of sales. The company can also manage customers’ journeys through data analysis which can allow for more personalized, engaging messaging.
As the retail world shifts more towards eCommerce, brands have to give more consideration to the customer’s digital experience from first impression to purchase. This proves challenging as each route to sale differs from the next, which in turn creates the need for a stack like Salsify.
It’s not the only company of its kind, with the likes of Salesforce and Contently having products with similar functions, but Salsify is performing strongly and has an impressive set of customers on its books including Coca-Cola and Mars. Having raised substantial funding, the company reached unicorn status in 2022, with investment cited to enable Salsify to deliver on its vision to serve as the global system of record and work for digital commerce experiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2022
$200m
SERIES F
Sep 2020
$155m
SERIES E
Total funding: $452.6m
Company benefits
- Competitive Salary
- Equity
- 401 (k)
- Unlimited Vacation
- Full Benefits: Medical, Dental, and Vision Insurance
- Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections
- FSA: Medical, Commuter, and Dependent Care
- HSA: Tax-advantaged Medical Savings Account
- 18 Week Paid Maternity & 10 Week Paid Parental Leave Program
- Referral Bonuses
Company HQ
Financial District, Boston, MA
Leadership
Jason Purcell
(Co-Founder & Board)They started their career at PTC, spending 4 years there before working at Endeca for 11 years. They left their General Manager tole to co-found Salsify in September 2012.
Rob Gonzalez
(Co-Founder)Previously Co Host of the Digital Shelf Institute, Core Member of Underscore.VC, Director of Product Management and Marketing at Cambridge Semantics and Senior Product Manager at Endeca.
Jeremy Redburn
(Chief Data Officer & Co-Founder)Previously Director of Product Management at Endeca, Software Developer at IBM and Web Developer at Audible.
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