Enterprise Account Executive, Observe.AI
East, Conversational AI
$200-250k
OTE
Contact center software
Be an early applicant
Contact center software
201-500 employees
Be an early applicant
$200-250k
OTE
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- You have a hustle mindset and thrive in a very fast paced environment
- 5-7 years of experience in enterprise SaaS sales, with a focus on new product launches or experience working at startups in their early journey
- Excellent communication and storytelling skills
- Experience selling Contact Center or related technologies is a must
- Experience selling AI product is a must including but not limited to NLP, LLM related products
- Experience selling Conversational AI products is good to have
- Experience building and iterating on the collateral needed to prove customer value prop and sell
What the job involves
- We are seeking an Enterprise Account Executive to play a pivotal role in establishing our newest product, Conversational AI, in the marketplace
- In this role, you will be responsible for our future growth and driving the positioning of Observe.AI’s new generative AI product, Conversational AI
- We will trust you to evangelize Observe.AI, and the ideal candidate will have an entrepreneurial mindset in running your book of business, and consistently go above and beyond on your quarterly targets
- Your expertise, passion and hustle will guide customers to understand the value-proposition of our innovative Conversational AI offering and you will be a key stakeholder in shaping the future of voice-driven customer interactions
- As a key member of an agile new team, you will report directly to the Chief Revenue Officer and work closely with the founder/CEO
- This role will also partner with internal stakeholders such as engineering, product and marketing to help define, position, message and sell an exciting new product to the market
- This role is an incredible opportunity for you to take the next step in your career and be part of the sales team that will shape the future of our industry
- As a key member of our core team, you’ll play a pivotal role in developing and launching cutting-edge Conversational AI products
- You’ll work at the forefront of AI innovation, helping to build solutions that will transform how global enterprises adopt and scale AI—delivering real-time customer assistance, smarter automation, and seamless interactions
- This is your chance to join an industry leader as we drive the future of Conversational AI and empower enterprises to reach new levels of efficiency and customer satisfaction
- Leverage expert knowledge of contact center market and AI technology to diagnose customers problems and effectively position Observe.AI’s Conversational AI product for customer value
- Validate there is a real user need in the market that will be served by this new product
- Identify end user persona to gain understanding of prospects goals, pain points and unmet needs (and where Observe.AI can solve)
- You will prospect, develop, create sales pipeline and close new customers onto our Observe.AI Platform through inbound and outbound efforts
- Own the full sales-cycle from lead to close
- Educate and consult customers on the value of our new product throughout the sales and adoption cycle
- Develop and implement sales strategies to drive adoption of our new Conversational AI product
- Manage the full sales cycle, from prospecting to closing enterprise-level deals
- Collaborate with cross-functional teams to refine product based on market need
- Prioritize opportunities and manage a high volume of inbound and outbound email efficiently
- Design, develop, and deliver client facing sales content and presentations, etc
- Foster relationships with senior executives and decision makers across all industries
- Clearly articulate the product's value proposition through various channels
- Forecast performance against sales targets with a high degree of accuracy using a combination of bottoms up deal by deal commits and top down territory analysis
- Monitoring sales and tracking relevant KPIs to evaluate the business strategy
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centers through AI by automating tasks and form filling, helping people find more information quicker.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than the businesses they serve - providing valued call optimization tools to improve operatives' performance. It also supplies an analysis engine for cross-channel customer interactions, which enables users to find new revenue opportunities, employ effective coaching and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company values
- Connect
- Collaborate
- Celebrate
Company HQ
Redwood Shores, Redwood City, CA
Articles
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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