Product Support Specialist, Safety Culture
German Speaking
+ Equity
Mobile-first operations platform
Open for applications
Mobile-first operations platform
501-1000 employees
Open for applications
+ Equity
501-1000 employees
Company mission
To help working teams achieve quality and safe operations with innovative, low-cost mobile-first products.
Role
Who you are
- Verbal and written fluency in German
- Experience in a customer-facing role, ideally in a tech or SaaS environment
- Ability to troubleshoot complex software or system issues using logs, patterns, and internal tools
- Strong written and verbal communication skills and the ability to explain technical concepts simply and clearly
- Passion for helping people and a customer-first mindset
- Comfort working with AI tools and willingness to adapt in a fast-changing environment
- Proactive and collaborative - ready to “Be Bold, Bring Action” with ideas for improvements
- Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
What the job involves
- We’re looking for a German Speaking, Product Support Specialist who’s passionate about solving complex problems and creating remarkable customer experiences
- This role isn’t just about answering questions, it’s about empowering our customers to get the very best out of our platform while shaping the future of how we deliver support
- Deliver fast, helpful, and high-quality product support to customers via live chat, email, and voice channels
- Troubleshoot complex product issues and guide users through platform configuration, use cases, and integrations
- Supervise and correct AI responses, escalating complex or sensitive issues as needed
- Educate customers about SafetyCulture products and features, aiming to make them self-sufficient
- Use data, logs, and technical resources to find the root cause of problems and recommend long-term solutions
- Document interactions and solutions clearly, ensuring full traceability and alignment with our quality framework
- Collaborate with senior analysts, product teams, and training/quality to continually improve the customer experience
- Contribute ideas and insights to help shape better support processes and product design
- Close out cases with confidence, ensuring customers are satisfied and unblocked
Our take
Now one of Australia’s largest private tech companies, Safety Culture was initially developed as a digital checklist app for safety operations. It has since grown into a mobile-first operations platform that helps companies keep on top of their safety processes.
Covering risk management, Environment and sustainability, compliance, health and safety and asset management, Safety Culture uses digital training, inspections and integrations to ensure that companies are maintaining the highest possible standards of safety and compliance.
This one-stop shop for productivity-boosting safety procedures has benefitted from a flurry of funding over the years. Its 2024 round, led by BlackBird Ventures, is being used to accelerate its software capabilities and move towards wider market adoption. With a wealth of industries under its belt already - including pharmaceuticals and construction - the company is well equipped to continue its international expansion and integrate into ever more industries.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Sep 2024
$109.7m
LATE VC
Jul 2023
$34m
LATE VC
Total funding: $376.8m
Company benefits
- Equity - Equity with high growth potential, and a competitive salary
- Flexibility - Flexible working arrangements – we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Leave - Progressive leave policies designed to support our team through life’s more challenging moments
- Wellbeing - Wellbeing initiatives such as subsidised fitness programs and EAP services
- Development - Access to professional and personal training and development opportunities (eg. hackathons, workshops, lunch & learns)
- Hackathons & ShipIt! - ShipIt! is our annual company offsite where we bring together all employees globally for a week to reflect on the successes of the past and our vision for the future of SafetyCulture
Company HQ
Surry Hills, NSW
Leadership
Luke Anear
(Founder & Executive Chair)Previously the CEO of Safety Culture, Co-Founder at Insight Creative Photography and was a Practice Manager at Lee Kelly & Associates.
Salary benchmarks
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