Partner Operations Specialist, Modus Create

• Experience Level: Junior/Mid Level
• 2–4 years of experience in partner operations, deal desk, or channel program management
• Familiarity with at least one of the following partner ecosystems: Atlassian, GitHub/Microsoft, or AWS is preferred
• Demonstrated success managing deal registration and rebate claim processes
• Hands-on experience using partner portals and internal CRMs like HubSpot
• Highly organized, self-motivated, and comfortable working independently across time zones
• Proven ability to document processes, streamline workflows, and resolve operational backlogs
• Overlap with some EST hours daily is expected.Minimum 5 hours required
• Reliable high-speed internet is a must!

Desirable

• Modus Create is hiring a Partner Program Operations Specialist to support our global Partnerships team in maximizing revenue and driving visibility across our most strategic alliances: Atlassian, GitHub/Microsoft, and AWS
• This role will focus on the accurate registration of license and consulting service opportunities, the end-to-end tracking and claiming of partner incentives, and ensuring Modus remains compliant with partner program requirements
• You’ll collaborate closely with partner managers, sellers, and delivery leaders to make sure no opportunity, or rebate, falls through the cracks
• This role is foundational to the Modus Partnerships team
• By owning deal execution and program compliance, you’ll unlock revenue, drive accountability, and increase Modus' visibility with partners and clients
• You’ll also help build the operational foundation needed to scale the team and support our most important alliances
• This is a critical function—and you’ll be a core team member from day one
• Register license and service deals across partner portals
• Track deal status, partner approvals, and rebate claims from submission through payment
• Maintain data accuracy across internal (HubSpot) and external (partner portal) systems
• Clean up and streamline existing deal registration workflows
• Monitor compliance with partner requirements such as certifications, accreditations, and service links
• Work with delivery leaders to identify gaps and action next steps
• Track renewals and specialization statuses to ensure Modus remains in good standing
• Stay informed of program and policy changes from partners via newsletters, blogs, and partner portal updates
• Partner with sellers to identify eligible deals for incentives or rebates
• Coordinate with partner managers to ensure opportunity alignment and accurate reporting
• Build and maintain internal documentation to enable scale