Director of Field Engineering, Kentik

• If you have a proven track record of leading high performing engineering teams in a fast-growth revenue-driven organization, this is a great opportunity and we want to talk to you
• The ideal candidate not only has a strong technical background with a focus in the enterprise market space, but also has a proven ability to execute and help drive both technical and commercial go to market strategies in a fast-paced results-oriented environment
• 7+ years of relevant technical / commercial experience
• 3+ years in a people leadership role
• Strong verbal, written, and presentation communication skills
• Must be able to clearly, concisely, and effectively articulate both commercial and complex technical topics and ideas with prospect and existing customers ranging from staff-level engineers to senior executives
• Demonstrable understanding of network and application protocols (e.g. Netflow, BGP, SNMP, DNS, HTTP, TCP/IP, etc.) and their use for infrastructure design and operations
• Comprehensive knowledge and awareness of industry competition, solutions, technologies, and product offerings
• Ability to travel as needed to interact with internal and external business and technical champions and leaders
• Technical curiosity; the drive to constantly ask “how” or “why” and the relentless pursuit of new knowledge, best practices, and ways to iterate or improve

Desirable

• Kentik is looking for a highly motivated Field Engineering leader for the Enterprise Americas region to support our rapidly growing customer base and to help bring the Kentik solution to market
• This is an excellent opportunity to lead one of Kentik’s most important technical teams consisting of both pre and post sales engineers
• This candidate will work with some of the best and brightest engineers in the industry, and develop their skills within one of the most innovative companies in the networking space
• Field Engineers at Kentik have the opportunity to help shape our product strategy and enable a broad set of use cases by working directly with our prospect and existing customers
• Lead a team of North American based Field Engineers, reporting directly to the VP, Global Field Engineering
• Attract, coach, mentor and retain a highly technical and driven team made up of both pre and post sales engineers in a revenue team environment
• Partner with go to market team leadership to develop and execute business plans for key prospect and existing customer accounts
• Responsible for managing and executing all technical aspects of the customer journey including initial product demonstration, proof of value evaluations, customer on-boarding, customer training, and new feature requests
• Develop trusted advisor relationships with both technical and commercial champions within Kentik prospect and existing customers
• Work cross functionally with sales, marketing, product, engineering, customer success, and leadership teams to drive and deliver results
• Attend in-person customer meetings, conferences, and trade shows