IT Engineer, Tulip Interfaces

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 4+ years of experience in IT engineering or a similar role, preferably in a fast-paced startup environment
• Strong proficiency in network administration, system administration, and cloud computing platforms (e.g., AWS, Azure)
• Ability to support and manage a variety of IT systems (including Google Workspace, Jumpcloud, Slack, Atlassian, and more)
• Knowledge of macOS, Windows, and Linux operating systems
• Knowledge of A/V, physical access management, and other office-related technologies
• Knowledge of IT security best practices
• Excellent problem-solving skills and the ability to quickly diagnose and resolve technical issues based on urgency and business needs
• Strong communication and interpersonal skills with a customer-service-oriented mindset
• Service-oriented; you enjoy supporting and helping people solve their problems
• Problem solver; you’re able to uncover the root cause of an issue while working to mitigate its impact
• Collaborative; you’re able to build relationships and effectively communicate with technical and non-technical stakeholders
• You can learn quickly on the go across a broad range of IT technologies, systems, and processes
• You enjoy working in a fast-paced, team-oriented environment

Desirable

• We are seeking a talented and motivated IT Engineer to join our team and play a crucial role in managing our IT infrastructure and supporting our team of 300 employees
• As an IT Engineer at Tulip, you will be responsible for ensuring the reliability, security, and scalability of our technology systems while providing exceptional technical support to our employees
• Support and grow our IT infrastructure with the team, including network and cloud services, to meet the needs of our growing Somerville HQ
• Provide technical support to employees, including troubleshooting hardware (A/V, user endpoints, etc.) and software issues, resolving connectivity problems, managing onboarding and offboarding workstreams, and assisting with software installations and upgrades
• Manage user accounts, permissions, and access controls to ensure security and compliance with company policies and regulations
• Help the IT team execute technical projects on our roadmap (like SSO integrations, onboarding and offboarding automation, and more)
• Develop and maintain IT documentation, including network diagrams, system configurations, and standard operating procedures
• Stay current with industry trends, emerging technologies, and best practices in IT infrastructure and support to continuously improve our systems and processes
• Key Collaborators:
• IT, Operations, People Ops