Customer Success Manager, Coast
$110-130k
+ Signing Bonus + Equity
3-4 days a week in office (SoHo, NY)
Payments platform & fuel card for fleets
Open for applications
Payments platform & fuel card for fleets
21-100 employees
Open for applications
$110-130k
+ Signing Bonus + Equity
3-4 days a week in office (SoHo, NY)
21-100 employees
Company mission
Coast's mission is to make fleet management easy.
Role
Who you are
- >4 years of experience in Customer Success, Account Management, or related customer-facing position within a rapidly growing B2B SaaS company
- Must be able to come into an office (SoHo, NYC) 3-4 days per week
- Passionate about customer success and experience
- Solve problems with curiosity, creativity, and a thoughtful mindset
- Skill working across complex relationships and with multiple business units, both externally + internally
- Manage multiple projects while maintaining strict attention to detail
- Bachelor’s degree preferred or similar work experience
What the job involves
- As a Customer Success Manager, you will be a trusted advisor to our customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
- You’ll be joining and helping enhance a proactive Customer Success motion.
- You’ll be responsible for understanding each customers required success outcomes, onboarding and implementing new customers based on their use-case, driving adoption and retention, and ensuring ongoing satisfaction
- Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning, and execution
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan to onboard customers quickly
- Proactively monitor and assess customer health to drive satisfaction, adoption, retention, and reduce churn
- Coach our customers on Coast products and demonstrate value through online presentations and proactive touchpoints to drive product adoption and account retention
- Collaborate with Product and Engineering to share customer feedback on product features and track enhancement requests
- Handle escalations and work across teams to resolve issues
- Help improve upon our existing approaches to customer engagement and account management leveraging our CS platform
Our take
In recent years, companies like Ramp, Brex, Divvy, and others have emerged to provide easier ways for companies to allow their employees to pay for job-related expenses through corporate cards. However, none of these services really work for businesses operating automobile fleets - approximately 10% of B2B card spend in the US.
That’s where Coast comes in, offering a modern card issuing expense solution specifically built for fleets. The Coast card meets the demands of fleets-specific controls, security, and visibility, contributing to preventing fraud and unauthorized use. Its platform allows fleet managers to visualize spend, block or flag transactions for review, and set their own rules for card holders.
With good funding at its back, coast has been focussed on expanding the platform’s capabilities and offering a wider range of financial products - including serving parking, maintenance, and other on-the-road expenses on top of just fuel. Its Visa Fleet card program, that enables Coast Visa Fleet cardholders to make payments wherever Visa is accepted, makes it an attractive option in the market as fleet management continues to modernize.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
52% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2024
$40m
SERIES B
Mar 2024
$25m
EARLY VC
Total funding: $98.5m
Company benefits
- Medical, dental, and vision coverage
- Meaningful stock options
- Flexible vacation policy
Company values
- Collaboration: Our business is complex with a lot of moving parts that requires everyone to work together within and across functions.
- Transparency: We tell the whole truth whenever we can, speak up, and don’t shy away from challenging each other, empathetically.
- Obsession with customers: The customer is our north star, and that means we listen to what they have to say, constantly.
- Eagerness: Our curiosity to learn gives us confidence in innovation. We don’t have all the answers, or even all the right questions.
- Accountability: Everyone at Coast owns every company outcome and nobody lets a ball drop hoping someone else will catch it.
- Rigor: We follow through on quality commitments, and hold ourselves to promises with metrics and standards. Discipline enables agility.
- Scrappiness: We get creative on how to achieve goals within our means, spend money where needed and own and defend the decision.
- Speed: We are never satisfied with where we are and never sit still. We have a bias for action: plan, get it done. Velocity is our oxygen.
Company HQ
NoHo, New York, NY
Articles
Leadership
Daniel Simon
(CEO)Previously co-founded consumer finance startup Bread, which sold to Alliance Data Systems for over $500 million in 2020.
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