Enterprise Program Manager, Indeed Flex
$120-140k
+ Performance-based bonus
2+ days a week in office
Flexible technology based staffing platform
Be an early applicant
Flexible technology based staffing platform
201-500 employees
Be an early applicant
$120-140k
+ Performance-based bonus
2+ days a week in office
201-500 employees
Company mission
To unlock a world where access to work and workers is frictionless.
Role
Who you are
- Strong understanding of technology to drive a tech-enabled solution for clients, partners, and the Flexer, including Google Workplace, Slack, Salesforce, Excel, Shared Drives, Notion, Monday.com, RingCentral, etc
- Demonstrated success in delivering exceptional levels of customer service and/or technical support to a diverse audience via email, chat, and phone channels
- Demonstrated capabilities to manage workload, set priorities, and resolve issues with minimum direct supervision and minimum escalations
- Working knowledge of Windows and Mac operating systems
- Working knowledge of Android and Apple OS mobile operating platforms
- Exceptional written and verbal communication skills to collaborate and support effectively and efficiently with Flexers, Clients, and internal groups in order to resolve issues promptly and professionally
- Passionate about technology enablement and delivering exceptional user experiences
- Curiosity to actively seek out new ways to utilize or improve technologies, systems, and processes internally to benefit the entire team
- Strong organizational, time management, and prioritization abilities
- Excellent customer service mindset to deliver an outstanding experience, even in less-than-ideal situations with frustrated and disenfranchised users and clients
What the job involves
- The National Area Manager will be responsible for managing a medium-sized team that drives consistent and predictable services for national/MSP accounts
- The individual in this role will manage functional client relationships and contribute to the retention and growth of key strategic accounts in partnership with the Account Director
- This position requires a strong understanding of the MSP/staffing industry, HR Tech/VMS systems, exceptional account management skills, and the ability to develop strategic partnerships with clients and internal stakeholders
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position
- Responsible for ensuring the successful initial and long-term delivery of contracted services to MSP & national accounts
- Serve as the primary point of contact for fulfillment, site-level training, user adoption, and demand forecasting for our national and MSP accounts, managing
- Drive overall account performance to support long-term revenue targets and expansion strategies in partnership with Account Director
- Monitor key delivery metrics such as fulfillment, agency scorecards, and worker quality making sure they meet or exceed established targets for the account
- Provides overall management direction and support to the MSP Success team including interviewing, hiring, performance reviews, and training
- Develop and maintain strong, long-term relationships with key stakeholders within client organizations
- Ensure client satisfaction by understanding their needs, providing tailored solutions, and delivering exceptional service
- Proactively address client concerns and work with internal teams to resolve issues promptly
- Ensure client adoption by delivering continued ROI through tech adoption, new feature rollouts, and end-user training
- Support development of strategic account plans and execute as needed
- Collaborate with internal teams to create proposals, presentations, and contracts that align with client needs
- Prepares and generates a variety of reports for management, staff, corporate, and other stakeholders such as overall account health, headcount demand, continuous improvement plans, tech utilization, etc
- Must be available after hours and on weekends with an expectation of a dynamic national travel schedule (weekly/monthly) that can be up to 50%
Our take
Approximately one-third of the UK workforce works part-time, and interest in part-time and flexible work is forecasted to continue as the economy recovers and people seek work opportunities that fit their priorities.
Syft, a UK-based online recruiting platform for the hospitality, events and light industrial sectors, was acquired by Indeed in 2019. The company introduced the Indeed Flex brand to incorporate workforce management, VMS and a fully managed service for employers’ flexible and part-time recruitment and staffing needs.
Indeed Flex has been well-served by its laser-sharp focus on flexible workers, and its connection to Indeed has lent the company valuable credibility. It will need to continue to attract top part-time talent to ensure its continued success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-9% employee growth in 12 months
Company
Employee endorsements
People of all backgrounds are welcomed
"A very diverse workforce, there are people from different backgrounds and cultures at all levels of the company where everyone can be a true self..."
Company benefits
- Unique bonus structure for every employee - based on performance
- Hybrid working model - work from any one of our regional offices or from home, picking the mix that works for you (from 100% in-office to 100% remote)
- 25 Days PTO (Prorated) + Birthday Day Off
- Regular team building events
- Short Term Incentive Plan (STIP)
- Onsite Fitness Center w/ Showers
- Chef-prepared breakfast and lunch provided daily
- Onsite Complimentary Cafe & Juice Bar, Free Snacks & Beverages
- Free Covered Parking
- Medical, Dental, Vision, 401k
Company HQ
Farringdon, London, UK
People progressing
A Talent Acquisition Manager initially and promoted within 6 months to Head of Talent Acquisition Manager with Indeed Flex.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Indeed Flex
- We have a variety of Employee Resource Groups to celebrate a culture of inclusiveness
- We partner with various professional networking groups to find, attract, and mentor talent from underrepresented groups
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