Customer Success Manager, Tulip Interfaces
General Manufacturing
$100-160k
+ Company equity
2-5 days a week in office (Somerville, MA)
Frontline operations platform
Be an early applicant
Frontline operations platform
201-500 employees
Be an early applicant
$100-160k
+ Company equity
2-5 days a week in office (Somerville, MA)
201-500 employees
Company mission
To democratize technology and empower those closest to operations to solve problems.
Role
Who you are
- You like to solve problems. Amid uncertainty, you develop an independent perspective and know how to structure information and initiatives to make them meaningful
- You communicate clearly across levels - from the shop floor to engineering managers to C-level executives - and you're customer-focused, excited to partner with customers to deliver measurable impact. You've figured out how to use AI to get more done in less time, and you're curious what else is possible
- 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or another client-facing role in the manufacturing and operations industry
- Direct experience implementing change in manufacturing shop floor operations or business information technology systems in operational environments
- Experience creating and leading executive presentations in enterprise and multicultural business environments
- Experience coordinating and leading action across cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
- Ability to travel (estimated 20%)
- BA/BS required; MBA/Masters a plus
- We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered
What the job involves
- Manage a portfolio of customer accounts, tracking usage and health relative to their digital transformation with Tulip
- Guide customers to use Tulip to improve their operations through digitization, recommending use cases and tracking and communicating ROI
- Act as a trusted partner to customers, managing contract renewals and supporting commercial expansion
- Coordinate across internal teams - including Customer Support, Professional Services, Product Management, and Sales - to resolve customer needs
- Build and improve internal processes and content to help scale and mature the Customer Success function
- Communicate account health, risk, and ROI clearly to both customer stakeholders and internal leadership
- Partner with Sales during account handoff and onboarding to ensure a smooth transition into active usage
- Identify expansion opportunities within existing accounts based on customer usage patterns and business goals
- Key Collaborators:
- Customers
- Tulip's partners, who may also be supporting an account
- Professional Services
- Support teams
- Sales
- Product Management
Our take
Tulip Interfaces' frontline operations platform is a connected data and process management tool that lets manufacturers create their own visual and interactive apps that connect with machines, tools, sensors, people and the systems used in a production or logistics process in a physical location.
Tulip gives frontline engineers the ability to address their own shop floor needs, guiding workflows and adapting the apps as things change or improvements are made. Customers only pay for the stations they need, driving better cost efficiencies and the ability to start small and scale up. Its no-code platform and powerful integrations allow connection to new and legacy machinery as well as leveraging the Internet of Things. This has attracted partnerships with the likes of Microsoft and AWS.
Tulip aims to be a next-generation leader in frontline operations, which currently represents a $150B market opportunity. The company's next steps include integrating the recently acquired smart search company Akooda into its platform, as well as further expansion into small and medium enterprise businesses in Europe, the Middle East, Africa and Asia. It plans to significantly increase its headcount to support growth as the low/no code platform marketplace is tipped to hit more than $84 billion by 2027.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Mar 2026
$120m
SERIES D
Aug 2021
$100m
SERIES C
Total funding: $290.9m
Company benefits
- Impactful Work: Have a direct impact on product and culture
- Work/Life Balance: Flexible work and unlimited vacation policy, virtual company events and happy hours
- Additional Perks: Commuter benefits, a work-from-home stipend, fitness subsidies
- Competitive Benefits: Healthcare, Dental, Vision, Short-term Disability, Long-term Disability, Health Reimbursement Account (HRA)
- Family-Friendly Policies: Parental Leave, 401K & Life Insurance
- Employee-Led Communities: Parents@Tulip, Hey Lady, Allies@Tulip and more
Company HQ
Assembly Square, Somerville, MA
Leadership
Natan Linder
(Co-Founder & CEO)They served in the IDF as a System Engineer for 3 years before working as a Software Engineer for 4 years. They worked at Samsung, Formlabs, MIT Media Lab, and RightHand Robotics before co-founding Tulip in September 2014.
Rony Kubat
(Co-Founder, CIO & CISO)Having taken a Ph.D. in Computer Science at MIT, they started working at MIT Media Lab in 2012. They have served as CTO of Tulip since 2014, alongside being a Media Lab Research Affiliate.
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