Senior Customer Success Manager, Tulip Interfaces
General Manufacturing
$100-160k
+ Company equity
Travel up to 20% of the time
Frontline operations platform
Be an early applicant
Frontline operations platform
201-500 employees
Be an early applicant
$100-160k
+ Company equity
Travel up to 20% of the time
201-500 employees
Company mission
To democratize technology and empower those closest to operations to solve problems.
Role
Who you are
- You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningful
- You communicate clearly across levels, with people from the shop floor to engineering managers to c-level executives
- You have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environments
- You are customer-focused and excited to partner with customers to deliver measurable impact
- You've figured out how to use AI to get more done in less time, and you're curious about what else is possible
- 6+ years in customer success, account management, or a client-facing consulting role, with meaningful experience owning a portfolio of enterprise accounts
- Experience working with manufacturing, industrial, or operations customers, including direct experience implementing shop-floor or operational change; familiarity with MES, ERP, or shop-floor systems is a plus
- Track record of driving renewals, expansion, and net revenue retention across a book of business
- Experience creating and leading executive presentations and strategic conversations with VP+ stakeholders, with exposure to enterprise corporations and multicultural business environments
- Experience coordinating and leading action among cross-functional teams (e.g., Sales, Product, Engineering, Marketing, Professional Services)
- Data-driven approach to measuring and communicating customer value and account health
- Ability to travel up to 20% of the time
- Bachelor's degree or equivalent practical experience, Masters/MBA is a plus
- We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered
What the job involves
- Own the strategic relationship and long-term success plan for a portfolio of Tulip's large manufacturing customers, building executive-level relationships with VP and C-suite stakeholders
- Drive customer adoption and value realization by aligning Tulip's platform to each customer's operational goals, and expand from initial sites to the wider plant network
- Monitor account health, run regular business reviews, and lead renewal and retention strategy across your book of business
- Identify and co-own expansion opportunities within your accounts and partner with Sales to drive new revenue
- Mentor and coach other CSMs on account planning, executive communication, and risk management
- Partner with Product, Support, and Technical Account Managers to resolve customer issues and support system integrations across your accounts
- Key Collaborators:
- Customers
- Solution Engineering
- Product Management
- Support
- Sales
- Tulip Partners
Our take
Tulip Interfaces' frontline operations platform is a connected data and process management tool that lets manufacturers create their own visual and interactive apps that connect with machines, tools, sensors, people and the systems used in a production or logistics process in a physical location.
Tulip gives frontline engineers the ability to address their own shop floor needs, guiding workflows and adapting the apps as things change or improvements are made. Customers only pay for the stations they need, driving better cost efficiencies and the ability to start small and scale up. Its no-code platform and powerful integrations allow connection to new and legacy machinery as well as leveraging the Internet of Things. This has attracted partnerships with the likes of Microsoft and AWS.
Tulip aims to be a next-generation leader in frontline operations, which currently represents a $150B market opportunity. The company's next steps include integrating the recently acquired smart search company Akooda into its platform, as well as further expansion into small and medium enterprise businesses in Europe, the Middle East, Africa and Asia. It plans to significantly increase its headcount to support growth as the low/no code platform marketplace is tipped to hit more than $84 billion by 2027.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Mar 2026
$120m
SERIES D
Aug 2021
$100m
SERIES C
Total funding: $290.9m
Company benefits
- Impactful Work: Have a direct impact on product and culture
- Work/Life Balance: Flexible work and unlimited vacation policy, virtual company events and happy hours
- Additional Perks: Commuter benefits, a work-from-home stipend, fitness subsidies
- Competitive Benefits: Healthcare, Dental, Vision, Short-term Disability, Long-term Disability, Health Reimbursement Account (HRA)
- Family-Friendly Policies: Parental Leave, 401K & Life Insurance
- Employee-Led Communities: Parents@Tulip, Hey Lady, Allies@Tulip and more
Company HQ
Assembly Square, Somerville, MA
Leadership
Natan Linder
(Co-Founder & CEO)They served in the IDF as a System Engineer for 3 years before working as a Software Engineer for 4 years. They worked at Samsung, Formlabs, MIT Media Lab, and RightHand Robotics before co-founding Tulip in September 2014.
Rony Kubat
(Co-Founder, CIO & CISO)Having taken a Ph.D. in Computer Science at MIT, they started working at MIT Media Lab in 2012. They have served as CTO of Tulip since 2014, alongside being a Media Lab Research Affiliate.
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