Customer Success Specialist, Lydia
Mobile financial services app
Job no longer available
Mobile financial services app
201-500 employees
Job no longer available
201-500 employees
Company mission
To make the payment experience as easy as possible for everyone.
Role
Who you are
- You have at least over than 1 year of experience in a similar position or as a Customer Care
- You have an excellent written and oral expression in French
- You are rigorous and organised in your work
- You are a problem-solver and like to find an easy way to explain complex situations
- Customer satisfaction is a priority for you
Desirable
- You have experience working with student societies and are eager to discover more about the student ecosystem
- Believe datas is the best tool to help support and drive our sales
- You are a daily user of Lydia and you know all its features
What the job involves
- We are now looking for our new B2B Customer Success Specialist to reinforce our current team
- Reporting to our Customer Success Manager, you will work on a daily basis with student associations that use Lydia Pro as a collection service
- Your role is to ensure the smooth running of our “Lydia pro accounts” back office and assist the sales team in onboarding new associations
- Interact with Lydia Pro account owners on a daily basis by responding to their requests by emails and by phone
- Organise the collection and control of our professionals' identification documents
- Follow-up and manage the invoicing of fees related to the use of Lydia Pro accounts
- Maintain & improve our communication standards in liaison with the Sales team
- Participate in the creation of content for Lydia Pro customers (Newsletter, FAQ articles,...) and internal Sales teams (Product presentation, templates,...)
Application process
- Phone interview with a Talent Acquisition Specialist
- Home-assignment
- Interview with Estelle Wenger, Customer success manager
- Interview with Benjamin, VP B2B
Our take
The Lydia app has rapidly become France’s leading banking challenger. As France’s 2nd most downloaded fintech app, it has onboarded nearly 6 million users and became a unicorn in late 2021. The company has reached these heights with its savvy strategy: building out gradually from a modest P2P payments app into a multi-service “super app.”
It’s a remarkable player in the broader, global banking revolution that’s seeing neobanks and fintech startups outmanoeuvre incumbent institutions to net the Millennial and Gen X markets. Whilst this frenzy of competition makes the fierce market difficult to access for smaller, newer competitors, Lydia’s deeply embedded French user base has earned it a powerful reputation.
With “super-apps” such as Lydia consolidating in its own regions, many have their eyes on a more global reach. This is where the pressure may be applied to Lydia, which only operates in a handful of EU territories, whereas close competitor Revolut operates in dozens, with plans to expand intercontinentally. Lydia has added competitive novel features like crypto-investing capabilities to its platform but its need for innovation to fend off international competitors led to the development of banking app Sumeria.
Sumeria's mobile-first banking solution stands separately from the Lydia peer-to-peer payments app and was the company's solution to better monetise and simplify its products. Effectively rebranding its app for what is now an 8 million-strong user base, Sumeria is part of Lydia's shifting identity and it will be interesting to see how the Unicorn evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Dec 2021
$100m
SERIES C
Dec 2020
$86m
SERIES B
Total funding: $260.2m
Company HQ
Sentier, Paris, France
Leadership
Cyril Chiche
(CEO)Previously a Co-founder and COO for Avitis, who went on to co-found and serve as CEO at the mobile drinks payments platform Drinkon.me. Also a board member of France Fintech.
Antoine Porte
(CPO)Previously an associate and entrepreneur, and Co-founder of Drinkon.me.
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