Renewals Manager, Abnormal Security
Cloud email security platform
Open for applications
Cloud email security platform
1001+ employees
Open for applications
1001+ employees
Company mission
To make the cloud a safer place for businesses.
Role
Who you are
- This position is ideal for candidates with proven renewal ownership who can balance customer empathy with commercial rigor in a fast-paced SaaS environment
- A confident, accountable owner of renewal outcomes who thrives with autonomy
- Commercially minded, with the ability to negotiate effectively and influence decision-makers
- Proactive in identifying renewal risk and developing mitigation strategies
- Comfortable managing competing priorities across a complex book of business
- Clear, direct communicator with strong executive presence
- Data-driven and thoughtful in forecasting, planning, and prioritization
- Collaborative partner who builds trust across Customer Success, Sales, and cross-functional teams
- 2–4 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role
- Proven ownership of contract renewals, including negotiation and close
- Strong understanding of customer lifecycle management and renewal risk indicators
- Experience negotiating pricing, terms, and objections with customer stakeholders
- Ability to assess customer health and translate insights into renewal strategy
- Proficiency with CRM systems (e.g., Salesforce); Gainsight experience preferred
- Strong analytical skills to support forecasting, reporting, and renewal planning
- Familiarity with Abnormal’s products and services, or the ability to ramp quickly
What the job involves
- The Renewals Manager owns and drives the end-to-end renewal motion for a defined book of business, ensuring strong customer retention, predictable revenue outcomes, and long-term account value
- This role partners closely with Customer Success, Account Management, and Sales to proactively manage renewal risk, negotiate commercial terms, and deliver value-aligned renewal outcomes that support Abnormal’s growth goals
- As a more senior individual contributor, the Renewals Manager is expected to independently manage renewal strategy for their accounts, identify and mitigate risk early, and influence renewal outcomes through strong commercial judgment and customer advocacy
- In addition to securing renewals, this role plays a meaningful part in expansion motions such as licensing true-ups and value-based upsells
- Own the end-to-end renewal process for a defined set of accounts or territory, from early engagement through close
- Lead renewal strategy and negotiate contract terms that balance customer needs with Abnormal’s business objectives
- Partner closely with Customer Success and Account Management to maintain strong customer health and retention
- Proactively identify at-risk renewals and develop mitigation plans to drive successful outcomes
- Manage renewal timelines, pricing conversations, and execution with minimal oversight
- Identify and execute expansion opportunities, including licensing true-ups and value-based upsells
- Deliver accurate renewal forecasting and reporting, using data to inform prioritization and strategy
- Leverage customer insights to guide value-based conversations and renewal positioning
- Collaborate with channel and partner teams to ensure smooth, aligned renewal experiences
Our take
Fraud involving impersonation is one of the top causes of online financial crime. Criminal tactics like email account spoofing, where the criminal impersonates an official account to steal personal information or money, are rife. Abnormal Security is a startup aimed at handling these hyper-targeted and personalised email attacks by analysing communications and identifying potential fraud before it can take place.
The fraud detection space is extremely competitive but Abnormal Security differentiates itself through its focus on the threat of impersonation rather than a spectrum of threats. This has allowed it to amass a wealth of data relating specifically to high-risk impersonation attacks, analyzing over 45,000 signals to detect any anomalies.
Its specialised approach has fuelled rapid growth, leading to a $5B valuation after a Series D Funding round. Now, Abnormal plans to double down on product development and expand internationally, prioritising markets where data security laws necessitate a local presence. By staying focused on impersonation, Abnormal Security positions itself as a formidable force in the fight against online financial crime.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2024
$250m
SERIES D
May 2022
$210m
SERIES C
Total funding: $534m
Company benefits
- Healthcare
- Flexible PTO
- 401k
- One Medical
- Flexible Spending Account
- Mental Health Resources
- Home Office Stipend
- Monthly Internet & Phone Stipend
- Health and Wellness Stipend
Company HQ
Spring Valley, NV
Leadership
Evan Reiser
(Co-Founder & CEO)Having started their career as a Software Engineer, co-founded GamerNook.com, Bloomspot, and Adstack before spending 3 years at Twitter. Co-founded Abnormal Security in April 2018, and has been CEO since.
Sanjay Jeyakumar
(Co-Founder & CTO)Previously Senior Software Engineer at Twitter and Google. Was also Software Architect at TellApart.
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