Business Operations Manager/Senior Manager, Togetherwork

• This is a high-visibility role for a hands-on doer with strong problem-solving skills, a low-ego approach, and a hunger to learn
• You’ll need to thrive in complexity, influence without authority, and bring structured thinking to fast-moving, cross-functional projects
• 4–7+ years in BizOps, management consulting, RevOps, or strategic program management
• Experience working in technology-enabled environments (SaaS, fintech, or other tech sectors)
• Proven track record of execution in cross-functional, high-stakes initiatives
• Comfort working across industries and company stages (start-up, scale-up, enterprise)
• Strong structured problem-solving skills — can break down complex problems into actionable steps
• Mandatory: Hands-on experience with AI tools (ChatGPT, Claude, Notion AI, etc.) in your day-to-day work
• High EQ, excellent communication skills, and the ability to influence without direct authority
• A bias for action, curiosity, and adaptability in ambiguous situations

Desirable

• Reports to: Chief of Staff
• As a Strategic Initiatives Manager / Senior Manager, you’ll be a mission-critical operator, turning ambiguous strategic questions into clear, actionable plans — and then driving those plans to execution
• You’ll work across go-to-market, operations, and corporate functions on initiatives that don’t neatly sit in one department but are essential to our company’s growth
• Lead high-impact, cross-functional initiatives that support TW-28 priorities, from scoping to execution
• Partner with leaders across Sales, Product, Ops, Finance, and beyond to align stakeholders, remove roadblocks, and ensure follow-through
• Translate ambiguous challenges into structured action plans with clear milestones and accountability
• Manage and operationalize company-wide cadences such as:
• Monthly Business Reviews (MBRs)
• Company-wide OKR tracking and accountability
• Drive AI-enabled process improvements to enhance speed, decision-making, and scalability
• Coordinate GTM-related projects, such as:
• International expansion pilots
• Cross-sell and marketplace pilots
• New GTM processes (e.g., Signature-to-Revenue tracking)
• Professional services efficiency across verticals
• You are not expected to have prior expertise in every listed initiative — these are examples of the types of projects you may lead