Working Student, Parloa
Customer Experience Programs
Conversational AI platform
Open for applications
Conversational AI platform
201-500 employees
Open for applications
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Ongoing studies in Business Administration, Information Systems, Data Analytics, Industrial Engineering, or a related field
- Basic experience with CSS, SQL, and an interest in data visualization and reporting
- Familiarity with Salesforce, HubSpot, Zendesk, or other CRM tools is a plus
- Analytical mindset with strong attention to detail and problem-solving skills
- A proactive and structured work approach with the ability to manage multiple tasks simultaneously
- Interest in automation and process optimization through APIs, WebHooks, or tools like Zapier
- Ability to work independently in a dynamic and fast-paced environment
What the job involves
- As a Customer Experience Programs Working Student at Parloa, you will support our Customer Experience (CX) team by ensuring seamless data management, analytics, and operational efficiency
- You will play a key role in maintaining and optimizing our CX tools, reporting, and automation processes. This is a great opportunity to gain hands-on experience in CX operations while working with cutting-edge SaaS tools and automation technologies
- Build and maintain CX dashboards and reports using CSS, SQL, and Salesforce to ensure data-driven decision-making
- Support Salesforce data clean-up, ensuring accurate customer account information and structured data
- Assist in integrating and automating CX tools through APIs, WebHooks, and workflow automation (e.g., Zapier integrations and API)
- Handle internal invoicing processes related to CX operations & Professional Service Team
- Manage CX tool invoices and liaise with internal teams for efficient processing
- Become an expert in Parloa’s CX tools (Salesforce, HubSpot, Zendesk) and provide internal support for cross-functional teams
- Act as a co-owner of specific CX tools (Zendesk, Implementation Tool, Clockify) and ensure smooth functionality and optimization
- Support in maintaining the Customer Overview in Notion, Salesforce, and Google Drive, ensuring data accuracy and updates
- Take on ad hoc tasks, such as handling license and access requests for CX tools and responding to tooling-related inquiries
Application process
- Hiring Manager Interview → Challenge Task → Meeting the team
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$69.9m
SERIES B
Mar 2023
$22.7m
SERIES A
Total funding: $97.1m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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