Content Writer, Pointclickcare
6 Month Contractor
43.10 - 47.86 USD hourly
More information about location
Healthcare software for smarter care delivery
Be an early applicant
Healthcare software for smarter care delivery
1001+ employees
Be an early applicant
43.10 - 47.86 USD hourly
More information about location
1001+ employees
Company mission
To help providers delivery exceptional care.
Role
Who you are
- Bachelor’s degree or education/training background in English, UX writing, technical communications, or journalism
- Strong XML and HTML experience for creating and formatting content within software UI and help systems
- Experience in content writing within product-focused or technical environments
- Skilled in structuring language for XML and JSON formats
- Experience with content management systems (CCMS) and agile development workflows. Proficiency using AI tools for content drafting and editing
- Experience writing instructional, technical, and UX content tailored to audience needs
- Background working in agile development with cross-functional teams, including Product Management and Engineers
- Domain knowledge a plus (e.g., PointClickCare, EHR, or healthcare software)
- Self-directed and effective working independently and collaboratively, with excellent communication and presentation skills
- Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is a plus
- Experience writing conversational microcopy and dialogue following established patterns and voice guidelines
- Portfolio showcasing instructional content and UI microcopy samples
What the job involves
- A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software
- They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes
- This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products
- A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates
- This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages
- Additionally, a Content Writer takes on the responsibility of managing the content release calendar, writing technical help files, as well as overseeing the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release
- Content Writers also use AI tools to improve efficiency in drafting, editing, and brainstorming while maintaining accuracy and brand voice
- They apply conversational design principles to write clear, user-friendly dialogue and microcopy that follows established patterns and voice guidelines
- User-centered content writing: Create content that meets user needs, making complex language and processes easy to understand. Implement writing style and standards consistently
- Author and maintain assessments: Develop and manage assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs
- Sustaining product content: Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates
- Content architecture: Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets
- Agile working: Work effectively in agile environments; understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability and resilience
- Relationship management and collaboration: Identify, manage, and monitor relationships within project teams. Communicate clearly and regularly to clarify mutual needs and commitments, always prioritizing user needs
- Analytical and strategic thinking: Use basic data analysis to make informed content decisions. Summarize and share findings effectively
- AI tools: Research and interpret topics to develop ideas and solutions, embracing trial and error. Utilize AI tools to improve efficiency in drafting, editing, and brainstorming, ensuring accuracy and brand voice consistency
- Conversational design: Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 1997, PointClickCare is now one of the biggest names in care tech and its software is used by over 30,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company HQ
Fashion District, Toronto, ON
Leadership
Dave Wessinger
(Co-Founder, CEO, CTO & President.)Dave co-founded PointClickCare in 1997.
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