Product Builder, Cloudtalk
Salary not provided
Plus equity
Slack
Mid and Senior level
Remote from Europe, UK
AI Business calling software
Be an early applicant
AI Business calling software
201-500 employees
B2BSaaSTelecommunicationsCloud ComputingSales
Be an early applicant
Salary not provided
Plus equity
Slack
Mid and Senior level
Remote from Europe, UK
201-500 employees
B2BSaaSTelecommunicationsCloud ComputingSales
Company mission
To help companies around the world radically expand their contact centers’ capabilities.
Role
Who you are
- The Full-Loop Operator. You have personally taken something from "I noticed a thing" to "customers are using it in production" - and you can name the metric that moved
- The AI-Fluent Builder. You re-engineer how work happens with AI (Level 4 on CloudTalk's AI fluency ladder). You ship things to production that would previously have needed a whole trio. You'll be asked for receipts
- The Comfortable Killer. You've shut down your own work. You can talk about a bet that failed, what it cost, what it taught you, and how fast you called it
- The Discovery Practitioner. Continuous discovery in the Teresa Torres sense is how you work, not a framework you've read about. You've run enough interviews to know how badly a leading question can poison a week of work
- The Ambiguity Native. Startup, founding, or scale-up background. You've worked without a spec, without a designer, and without anyone telling you what success looks like. You prefer it
- The B2B SaaS Realist. You understand a sales-assisted and PLG motion, an ARR-driven model, and the difference between a feature a customer asks for and a problem worth solving
- Nice to have: voice, telephony, or real-time systems experience. Founding or solo-technical-founder background. A public trail of things you've built
What the job involves
- Most product ideas die in the gap between "someone should look at this" and "a squad has capacity next cycle." As a Product Builder, you close that gap by being the whole loop yourself: you find the problem, talk to the users, build the thing, ship it, and read the result
- You own the path from problem to outcome. Not just the spec. Not just the ticket. The whole thing
- This is not a Product Manager who writes some code, and it is not an engineer who sits in on discovery calls
- It's a single role that holds discovery and delivery in the same head, and uses AI to make that possible at a speed a three-person trio can't match on exploratory work
- You'll work in the messy, high-ambiguity spaces around our Core Platform Product, our AI Voice Agents, Calling Apps and our product-led surfaces - the friction nobody owns, the repeated support question, the idea that's too early for a squad to commit a cycle to and too valuable to drop
- Our empowered squads own our committed roadmap and they're good at it. You own the things that haven't earned a squad yet. A good week for you isn't "I shipped a lot." It's "we now know something we didn't know on Monday, and there's working software proving it."
- Find the friction. You go looking - in support tickets, in churn calls, in the questions that keep landing in #product, in the gaps between two teams' surfaces. You don't wait for a brief
- Sharpen it into a hypothesis. Vague frustration becomes a falsifiable statement with a metric attached, fast enough that the sharpening doesn't become the project
- Talk to users yourself. Continuous discovery is not a phase you schedule. You're in contact with real customers weekly, and you can run an interview that surfaces behaviour rather than feature requests
- Run several bets in parallel. You explore three or four opportunities at once, then converge on the one or two worth real investment
- End-to-end delivery. Prototype, build, test, ship to production, instrument. You work across the stack and you make your own design calls - there is no PM or Designer assigned to you, though both are a Slack message away and you use them well
- Ship small and early. You'd rather have something imperfect in front of five real customers this week than something complete in front of nobody next month
- Hold the quality line. Shipping fast is not shipping sloppy. You write tests, you think about failure modes, and you know when a prototype must not be allowed to become production
- Build AI-native, not AI-bolted-on. LLM-driven flows, agentic workflows and orchestration - you understand the models well enough to design around what they actually do, including what they get wrong
- Instrument before you ship. You define what would prove you wrong before the code goes out
- Kill your own ideas. You can look at a two-week build, see it didn't move the number, and shut it down without needing anyone's permission or a retro to justify it. This is the hardest part of the job and the one we'll dig into hardest in interviews
- Hand off deliberately. When something works and needs to scale, you write it up, transfer it to the owning squad, and walk away. You do not accumulate a personal estate of unowned production services
- AI as a multiplier, not the point. You use agentic workflows to compress the loop from idea to shipped. You can explain which tool for which job and why, and you know when the agent is confidently wrong
- Systems, not prompts. Repeatable workflows for research synthesis, prototyping, and experiment readouts - not one-off chats. Validation designed in
- Raise the floor. The patterns you find get written down and shared. Your leverage should show up in other people's throughput, not just your own
- Visible by default. You work with high autonomy, which means you over-communicate. What you're exploring, what you learned, what you killed, all in the open
- Commercially honest. You can explain what a bet is worth to the business in ARR, retention, or cost terms, and you can say "this isn't worth building" out loud
- A good citizen of the roadmap. You don't parachute into a squad's surface without talking to them. Discovery you run in their domain gets handed to them.|
- Success Metrics (First 90 Days)
- Shipped, not planned. Two or three validated experiments live in front of real customers, each with an instrumented result and a written call: scale, iterate, or kill
- At least one kill. You've shut something down and explained why. A Product Builder with a 100% hit rate in their first quarter wasn't taking real bets
- A hypothesis backlog. A visible, prioritised set of opportunities in your space that didn't exist before you arrived, sourced from your own customer contact
- One clean handoff. Something you built has been transferred to an owning squad with documentation, or deliberately retired. Nothing is orphaned on you
- Loop time. You can state your median time from hypothesis to customer-facing test, and it's measured in days
Our take
Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.
What makes the company stand out is the fact that it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises funds to both develop its software's impact on the business communication market and achieve financial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$23.3m
SERIES B
Feb 2021
$7m
SERIES A
Total funding: $31.9m
Company HQ
Yonge-Bay Corridor, Toronto, ON
Leadership
Martin Malych
(Co-Founder & CEO)Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.
Viktor Vanek
(Co-Founder)Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.
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