Senior Implementation Manager, Highnote
$160-200k
+ Equity
More information about location
Card issuer and payments services
Job no longer available
Card issuer and payments services
101-200 employees
Job no longer available
$160-200k
+ Equity
More information about location
101-200 employees
Company mission
To address limitations in the growing embedded finance market.
Role
Who you are
- The ideal candidate will have excellent organizational and communication skills and be able to manage multiple implementations simultaneously and have a solid understanding of payments and bank processes
- 10+ years of experience in card issuing, program management, or a related fintech/payments field
- Proven track record of successfully launching large-scale card programs with a strong emphasis on risk management and regulatory compliance
- Proficiency with advanced project management tools (such as Jira, Monday.com, Airtable) and frameworks (Agile, Waterfall)
- Highly organized, detail-oriented, and adept at driving multiple large-scale initiatives in parallel
- Exceptional communication (written and verbal) with strong executive presence to engage C-level stakeholders
- Demonstrated ability to foster collaboration across diverse teams and influence outcomes without direct authority
- Action oriented; no task is too small or insignificant for you
- Outrageous sense of urgency
What the job involves
- We are seeking a tenacious, capable and experienced individual with extensive experience in card issuing, program management, and working with sponsor banks and card networks
- In this role, you will own the end-to-end management of card program implementations, from initial customer onboarding through successful launch
- This position requires a seasoned professional who can navigate complex regulatory requirements, drive alignment with multiple stakeholders, and deliver high-impact results
- Act as the strategic partner to customers, shaping the program design and ensuring alignment with their business objectives
- Provide high-level guidance on compliance, regulatory, and operational best practices in collaboration with internal and external stakeholders
- Build and maintain strong executive-level relationships, both internally (across Product, Compliance, Operations) and externally (customers, sponsor banks, card networks)
- Develop and execute comprehensive, multi-phase project plans to support the implementation of complex card programs
- Leverage advanced project management methodologies to anticipate risks, solve issues quickly, and maintain seamless communication
- Collaborate effectively internally and with the bank partner to deliver against committed timelines, manage brand guidelines, and ensure adherence to network regulations
- Provide expert consultation to customers on policies, marketing materials, and card art, ensuring regulatory compliance and brand consistency
- Configure the Highnote platform to meet complex program specifications, integrating seamlessly with customer systems
- Offer ongoing operational support post-launch, positioning yourself as a trusted advisor for evolving program requirements
- Take ownership and deliver results in a fast-paced and ambiguous environment
- Identify and champion opportunities to optimize implementation processes, enhancing speed-to-market and customer satisfaction
- Contribute to Highnote’s overall knowledge base by documenting lessons learned and driving strategic discussions around product enhancements
Our take
Highnote is revolutionizing the world of branded payment cards, offering businesses of all sizes the ability to issue customizable cards for customers or employees. Whether for in-store shopping, loyalty programs, or corporate expenses, Highnote makes the process quick and affordable - something that was once only accessible to the largest companies.
Founded by former BrainTree and PayPal executives, Highnote has quickly gained traction in the fintech space. With significant funding and a focus on innovation, the company is positioning itself to surpass competitors like Marqeta. By leveraging the latest technology, Highnote has built a modern platform that enables businesses to create and manage payment cards more efficiently.
With a fresh $90M in funding, new acquiring capabilities, and a strong backing from major investors and partners, Highnote is clearly making its makr. As it continues to grow its platform and expand its global reach, the company is ready to be a key player in the future of embedded finance.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2025
$90m
SERIES B
Jul 2021
$42.5m
SERIES A
Total funding: $144m
Company benefits
- Equity
- Health, Dental and Vision Insurance
- Flexible PTO
- Parental Leave
- 401k Plan
- Paid Lunch During Work Days
- Work From Home Stipend
- Team Events and Offsites
Company HQ
Yerba Buena, San Francisco, CA
Leadership
John MacIlwaine
(Co-Founder & CEO)Previously CTO of Morgan Stanley's Private Client Group, and Head of Global Development at Visa.
Kin Kee
(Co-Founder & CTO)Previously founded KCUBE SOlutions. They also spent 4 years at Lending CLub as the VP of Technology, and 3 years at Braintree as the Director of Architecture.
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