Customer Success Manager, The Profs
£30-36k
OTE
£25-30k
BASE
3 days a week in office (Canary Wharf, London)
Online tutoring company
Job no longer available
Online tutoring company
101-200 employees
Job no longer available
£30-36k
OTE
£25-30k
BASE
3 days a week in office (Canary Wharf, London)
101-200 employees
Company mission
To help students achieve life-changing success.
Role
Who you are
- Ambitious - This is an opportunity to work for an incredibly successful company as we continue on our journey to be industry leaders
- An amazing communicator - You will be developing relationships with internal and external stakeholders on a daily basis
- Responsible - You can be relied upon to take something on and run with it: you own your decisions and you are always looking to improve
- Quick Thinker - You like thinking on your feet and solving problems for people as they arise
- Team player - You don't feel like you’re winning unless everyone on the team is!
- Organised - You will have outstanding organisational skills and an ability to manage and convert multiple leads
What the job involves
- As part of our goals of continued growth within our Sales team we are looking for a talented Customer Success Manager to join our Tuition Sales Team to help us smash our targets and support as many students as possible to achieve life changing academic success!
- You will be joining us as we go into a new phase of expansion both for the Tuition Sales department and the company as a whole. There couldn't be a better time to join and see from the inside how a fast-paced high-growth company works
- You will be the first port of call for new tuition enquiries via telephone and our website. This is a solely inbound sales role, which means no outbound cold calling! You’ll continue to develop this relationship with both new and existing clients and you will see the matching process through beginning to end. We gauge success not just in terms of number of matches but also the quality of the match in creating a long term relationship with the client/tutor. You’ll use your Sales skills to help clients realise the benefit of working with us and then get them set up with the most suitable tutor
- Your day-to-day will have a particular focus on sales, client management and tutor engagement, with a big emphasis on selling our support to clients. In addition, there will also be opportunities to work with the wider team to help develop our strategy to make sure we are always working in the most efficient and effective way
Salary benchmarks
Our take
The Profs is an online tutoring company helping students succeed academically. Offering personalised tutoring for all ages, it uses advanced online technologies to reach students worldwide and has, to date, supported over 30,000 students across 120 countries in achieving their academic goals.
In a 2023 survey on the company, 98% of school-aged students met their target grades, 96% gained admission to their preferred universities, and 93% of university students improved their grades. These results highlight the company's commitment and ability to make a real difference in students' lives.
This success has been recognised with awards for 'Tutoring Business of The Year' and 'Best Customer Service' at the 2023 National Tutoring Awards. With this success under its belt, the future is one of bright promise for the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Free gym and weekly personal training
- Staff professional development programmes
- Regular optional company socials
- Apple Macbook also personal use
- Generous, performance-based bonus schemes
- Dog-friendly working space
Company HQ
Isle of Dogs, London, UK
Leadership
Dr Leo Evans
(Co-Founder & CEO)Also the founder of Spires Online Tutoring and BitPaper. Previously a Lecturer at the Imperial College Business School in London and was also a Vice President at J.P. Morgan for 2 years.
Richard Evans
(Co-Founder)Previously Chair of the Board at Tavistock Tutors and a Non-Executive Director at The Tutors' Association.
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