Senior Business Operations Analyst, Taskrabbit

• A BS/MS in economics, mathematics, statistics, or equivalent analytical experience
• 2-4 years using analytics to drive key business decisions across strategy, marketing, operations, and/or finance
• Experience building data visualizations to inform business decisions (e.g., Looker, PowerBI, Tableau, Sigma, etc.)
• Excellent verbal, presentation, and written communication skills
• Experience with SQL and large volumes of data
• Great attention to detail and quality
• Experience translating technical topics to non-technical audiences
• A knack for working with cross-functional partners to reach the right solutions
• An ownership mindset determined to get things done

Desirable

• The Revenue Optimization team sits within the Marketplace Operations team and operates as analyst-owners across several aspects of the business
• We use deep analysis, data-driven experimentation, and deployment of pricing and supply levers to help Taskrabbit hit its financial targets
• We develop and operationalize scalable solutions to optimize outcomes at the mid and bottom parts of our business funnel
• The Senior Business Operations Analyst will lead the end-to-end implementation and optimization of Taskrabbit’s automated enforcement tool, bridging the gap between company policy and technical execution
• This role is essential for maintaining marketplace quality and driving revenue growth by spearheading gray market reduction initiatives
• You will be responsible for activating policy enforcement mechanisms and providing the analytical rigor necessary to track performance, mitigate leakage, and ensure scalable business operations
• Join us in transforming lives, one task at a time
• Lead the technical implementation of policies within the Business Rules Engine (BRE), ensuring that high-level business requirements are accurately translated into automated logic to recommence and maintain consistent policy enforcement
• Own the analysis and tracking of policy enforcement, developing the frameworks and dashboards necessary to monitor system efficacy and the impact of enforcement on the marketplace
• Drive direct revenue growth by identifying, analyzing, and reducing off-platform transactions through rigorous data analysis and the design of targeted operational tests
• Design and execute experimental frameworks to test new marketplace rules, measuring their impact on user behavior and platform health before full-scale rollout
• Collaborate cross-functionally with Product, Engineering, and Operations teams to ensure the BRE evolves in alignment with product roadmaps and regulatory requirements
• Operationalize marketplace integrity by mapping complex policy workflows, identifying gaps in enforcement, and implementing creative solutions to automate or optimize key business rules
• Define and monitor KPIs related to policy compliance and revenue leakage, providing actionable insights to leadership that inform broader business strategy
• Serve as the primary stakeholder for BRE health, ensuring that business logic remains current and effective, preventing the need for manual resource diversion from other departments