Client Support Associate, Cohere Health
$55-70k
+ Bonus
1-2 days a week in office
Clinical intelligence company
Job no longer available
Clinical intelligence company
501-1000 employees
Job no longer available
$55-70k
+ Bonus
1-2 days a week in office
501-1000 employees
Company mission
To make the healthcare journey better for everyone.
Role
Who you are
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field (preferred)
- Proven experience in providing technical support for healthcare technology products or software applications
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues effectively
- Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholders
- Customer-centric approach with a passion for delivering exceptional customer service and building long-term relationships
- Ability to thrive in a fast-paced environment, prioritize tasks, and manage multiple support cases simultaneously
- Familiarity with ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk)
- Understanding of software development and quality assurance processes is advantageous
- Certifications in relevant healthcare IT or technical support areas will be considered a plus
What the job involves
- We are looking for a Client Support Specialist to investigate, triage, and resolve product bugs promptly and thoroughly, using all available resources within assigned timeframes
- The ideal candidate will diagnose and troubleshoot technical issues reported by clients, document findings, and collaborate with product and technical teams for the rapid resolution of critical bugs
- They will prioritize issues based on their impact, provide clear updates to stakeholders, and monitor bug trends to proactively improve our bug management process
- Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles
- We believe that diverse, inclusive teams make the most impactful work
- Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone
- Promptly and thoroughly investigate product bugs using all available resources, within assigned timeframes
- Diagnose and troubleshoot technical issues reported by clients, looking to gather comprehensive information to share with other stakeholders
- Determine which bugs you are able to resolve and promptly resolve these
- Document findings and follow processes for clear process flows
- Partner with product and technical teams for rapid resolution of “mission critical” bugs, corralling key stakeholders and providing timely updates as needed
- Work with stakeholders to understand the impact of bugs to users and the larger business
- Use judgment to assess relative priorities of various issues
- Document and communicate priorities clearly according to protocol
- Provide timely and clear updates to all involved stakeholders
- Partner with stakeholders with empathy to understand their needs
- “Translate” stakeholders’ needs and asks into actionable directives for technical teams
- Document and communicate clearly about known issues and workarounds
- Trend monitoring and process improvement:
- Monitor bugs for trends and larger improvement opportunities
- Proactively partner to improve our bug management process
Our take
Every year, billions of dollars are wasted in healthcare through overtreatment, failure of care coordination and administrative complexity. Cohere Health blames this on outdated processes, time-consuming manual systems and slow decision-making - which the company aims to combat with its clinical intelligence platform.
The platform automates processes to avoid care delays and friction between parties. It also provides analytics to help identify the most suitable physicians and care paths for the patient much faster and more easily. While there are other automation solutions for healthcare, Cohere stand outs by improving the whole patient journey, rather than just automating an administrative transaction.
Through partnerships with organizations like Humana and the American Academy of Orthopaedic Surgeons, Cohere Health serves millions of members and thousands of physicians. It has grown to be recognized as a top player in the space, as it continues to expand its offering and stands to benefit from the rising interest in clinical intelligence.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$90m
SERIES C
Feb 2024
$50m
LATE VC
Total funding: $196m
Company benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- Flexible Time Off & Holidays
- 401(K) Retirement Plan with Employer Match Program
- Wellness Coach App
- Parental Leave
- Learning & Development Opportunities
Company HQ
West End, Boston, MA
Leadership
Siva Namasivayam
(CEO)Worked as a Software Engineer for Intel before working at Fidelity and spending 4 years as a Gartner Director of Consulting. They were CEO of SCIO Health Analytics before co-founding Cohere Health.
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