CRM Executive, End Clothing

Salary not provided

SQL

HTML

Looker

Google Analytics

Salesforce

Emarsys

Ometria

Klaviyo

Junior and Mid level

Remote from UK

More information about location

Retail fashion

Be an early applicant

Retail fashion

501-1000 employees

RetailLifestyleFashioneCommerce

Be an early applicant

Salary not provided

SQL

HTML

Looker

Google Analytics

Salesforce

Emarsys

Ometria

Klaviyo

Junior and Mid level

Remote from UK

More information about location

501-1000 employees

RetailLifestyleFashioneCommerce

Company mission

To inspire and educate its community through fashion, design, art and music.

Job

Company

Role

Who you are

Experience in a CRM or email marketing role, ideally within eCommerce, fashion, or retail
Hands-on knowledge of CRM and email platforms (e.g., Ometria, Klaviyo, Salesforce, Emarsys)
Familiarity with segmentation, customer journeys, and lifecycle marketing
Strong organisational skills and an ability to manage multiple campaigns and deadlines
Comfort working with performance data (e.g., open/click rates, conversions) and reporting tools such as Google Analytics and looker studio. regular competitor and trend analysis to help evolve the CRM approach
HTML, Google Analytics, or SQL skills are a plus, but not essential
A passion for fashion, digital marketing, and customer-first thinking

What the job involves

As a CRM Executive, you’ll play a key role in the day-to-day execution of our customer
Communication strategy, working closely with the CRM Manager to help deliver engaging,
Timely, and personalised messaging across email, app push, and SMS
This is a fantastic opportunity for someone early in their CRM career to develop their skills
In a dynamic, data-led environment and contribute to one of the UK’s most exciting retail success stories
Support the planning and delivery of CRM campaigns, including email, push notifications, and SMS, in line with the CRM calendar and brand objectives
Build and schedule communications using our CRM platform, ensuring all content is accurate, tested, and delivered on time
Work with the CRM Manager and CRM Assistant to shape the CRM calendar and support the delivery of lifecycle and trade-focused communications
Use the CRM platform to segment audiences and tailor messages to maximise engagement and customer relevance
Manage the QA and testing process for each campaign, ensuring all sends meet brand standards, legal compliance, and technical accuracy
Track performance and contribute to weekly channel reporting, surfacing insights and learnings to inform optimisation
Support the setup, testing and performance monitoring of automated journeys (e.g. , welcome series, post-purchase, winback)
Lead on A/B testing and experimentation across content, design, and timing to improve performance and engagement
Conduct regular competitor and trend analysis to help evolve the CRM approach and bring fresh ideas to the team
Support the CRM Manager with platform optimisation projects, tool integrations, and roadmap delivery
40 Hours per week - Monday to Friday

Our take

Considered the earliest pioneer in merging high-end luxury with streetwear, End Clothing is an online and high-street retail company selling contemporary menswear, sportswear and quality lifestyle goods.

What started as a single store in Newcastle now occupies London and Glasgow locations as well as a highly popular eCommerce site, offering goods from over 400 brands and shipping over 6,000 products across the world every day. END is in an exciting time of transition, anointing a new CEO - with expertise in luxury retail in both online and offline channels - as well as the ex-CEO of fashion-giant Gucci serving as new Chairman of the Board, carving out for itself an exciting future.

In 2021, the company sold a majority stake to private equity giant, The Carlyle Group. Leveraging the equity firm’s experience in the consumer sector, this partnership enables END’s expansion within both the domestic UK market and internationally.