Senior Customer Success Manager, Cofactr
$110-150k
+ Equity
More information about location
Full-service procurement automation for electronics
Open for applications
Full-service procurement automation for electronics
21-100 employees
Open for applications
$110-150k
+ Equity
More information about location
21-100 employees
Company mission
To redefine the electronics supply chain with a platform that combines powerful software, an electronics marketplace, and in-house logistics support
Role
Who you are
- Experience: 4 - 7+ years of experience in customer onboarding, implementation, activation, and customer success in a B2B SaaS or technology environment
- Extra credit for supply chain, procurement, or hardware/manufacturing industry experience
- Project Management: Proven ability to manage multiple concurrent onboarding engagements with structured timelines, clear milestones, and defined exit criteria
- Commercial Mindset: You understand that onboarding isn't just about configuration, it's about unlocking revenue. You can connect the dots between activation and business outcomes for both Cofactr and our customers
- Communication: Excellent verbal and written communication skills, with the ability to conduct discovery, manage expectations, and keep customers engaged and accountable across a 60 - 90 day journey
- Technical Aptitude: Comfortable navigating and configuring SaaS platforms; able to investigate technical blockers and loop in the right partners to resolve them quickly
- Tech Stack Experience: Familiarity with tools like SFDC, Pylon, Gainsight, Metabase, or Statisfy; ability to quickly learn new platforms and technologies
- Adaptability: Energized by early-stage environments and excited to build scalable processes from scratch
- Industry Experience in supply chain, electronics, manufacturing, or logistics not required but HIGHLY sought
- Willingness to travel up to 30% of the time
What the job involves
- The Sr. Customer Success Manager at Cofactr strives to deliver value to our customers and GMV (Gross Monthly Revenue) for our business by fully activating new customers on the Cofactr platform
- As an early member of this function, you will have the opportunity to help build and refine Cofactr's activation methodology, directly fueling our growth and trajectory
- This role owns the entire customer lifecycle ensuring every new customer is onboarded, configured, enabled, and transacting before they ever hit a wall
- You will serve as the connective tissue across the organization, receiving the handoff from our Sales teammates and orchestrating a structured onboarding that removes friction points standing between a customer and their first purchase with Cofactr
- This role requires operational rigor, a project management mindset, strong communication skills, a commercial mindset and a genuine passion for driving customer outcomes
- Activation Ownership: Project manage the thorough and complete onboarding of new Cofactr customers, ensuring they are configured, enabled and meet defined activation exit criteria within a 60 - 90 day engagement window
- GMV Acceleration: Drive initial purchasing activity and GMV for Cofactr by identifying and eliminating friction in the buying process. Continuously reinforce the value of getting fully live on the platform quickly
- Cross-Functional Handoffs: Own the structured handoff process from Sales through onboarding, and execute a clean, well documented transition to the Customer Success Account Management team upon activation completion
- Customer Advocacy: Act as a strategic partner and extension of your customers' teams during onboarding, conducting deep discovery to understand their workflows, pain points, and priorities, guiding them to solutions within the Cofactr platform
- Process Development: Collaborate with leadership to build scalable, repeatable onboarding playbooks, activation checklists, and escalation paths that can grow with the business
- Cross-Functional Collaboration: Partner closely with Sales, Product, Engineering, and Customer Success to resolve blockers, surface customer feedback, and continuously improve the onboarding experience
- Metrics & Reporting: Track and analyze activation metrics, including time to first purchase, configuration completion rates, and GMV generated during onboarding to continuously improve outcomes
- Knowledge & Enablement: Contribute to onboarding resources, help documentation, and training materials that empower customers to self-serve and accelerate their own activation
Our take
Supply chain pressure, tariffs and reshoring have pushed manufacturers to rethink how they buy parts - and Cofactr has grown with that shift. WHat started as a sourcing platform is now a full procure-to-shop service. Hardware teams can upload a built of materials and Cofactr's AI handles finding suppliers, negotiating prices, ordering parts, storing them, and delivering production-ready kits. It's built for complex industries like aerospace, defense, robotics and medical devices, where compliance and traceability matter.
A key step forward was Cofactr's acquisition of Cogbase, which added more than 450,000 North American suppliers to its network. That expansion means the company can now help with both standard electronic components and custom-made hardware. It also speeds up what used to be a slow, manual process of finding and vetting suppliers, a major advantage as US manufacturers look to strengthen domestic supply chains.
The company has also made its platform free to start, removing upfront software feeds. So customers pay only for the parts and services they use, making it easier for smaller of fast-growing hardware teams to adopt. And the bigger vision is simple: make procurement something engineers don't have to think about, so they can focus on building products instead of chasing suppliers.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Dec 2024
$17m
SERIES A
Feb 2024
$2.1m
SEED
Total funding: $28.3m
Company HQ
Williamsburg, NY
Leadership
Matthew Haber
(Co-Founder & CEO)Prior to co-founding Cofactr in 2021, Matthew co-founded BeSide Digital where he served as Managing Director until it was acquired by MAS, where he became the VP of Interactive Production and Technology.
Phillip Gulley
(Co-Founder & CRO)Former Director of Media at 3-Legged Dog Media & Theatre Group in New York. Co-founded BeSide Digital along with Matthew, and helped lead the company to acquisition. After this, they became VP of Creative Experience Design at MAS.
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