Community Manager, Big Viking Games
4 Month Contract
3-4 days a week in office (Queens Quay West, ON)
Free-to-play social, mobile, and HTML5 games
Open for applications
Free-to-play social, mobile, and HTML5 games
21-100 employees
Open for applications
3-4 days a week in office (Queens Quay West, ON)
21-100 employees
Company mission
To make fans—both in game and in the studio.
Role
Who you are
- 3+ Years in Community Management: Specifically in the gaming industry
- Toronto-Based: Ability to work from our Toronto office 3-4 days per week
- Migration/Launch Experience: Experience managing a game community during a launch, a major patch, or a platform migration is highly desired
- Discord Mastery: You are an expert in Discord community architecture, bots, roles, and safety tools
- Crisis Communication Skills: You have high emotional intelligence and can deliver difficult news (e.g., sunsetting old features or explaining new rules) with empathy and clarity
- Marketing Savvy: You understand how to use community channels to drive conversion (e.g., encouraging players to download the new client)
- Exceptional Writing Skills: You can write in the "YoWorld" voice—fun, welcoming, and clear
- Strong Attention to Detail: So you'll notice we'd like you to mention "Kattegat" in your cover letter
- Data Literacy: You don't just read comments; you analyze sentiment trends and report them back to the Product Owners
- Does the idea of shepherding a massive community into a brand new era of gaming sound like the career challenge you’ve been looking for? If so, we'd love to hear from you!
Desirable
- Experience with Unity game development cycles
- Basic graphic design or video editing skills (for creating social assets)
- Experience with project management tools (Jira, Confluence)
- Familiarity with Customer Service platforms (Zendesk/Salesforce)
What the job involves
- Big Viking Games is seeking a strategic and empathetic Community Manager to lead the communication strategy for the next generation of our flagship game, YoWorld
- This is not a "maintenance mode" role. You will be the bridge between the product team and the players during a massive platform evolution
- You will be responsible for building hype for the new Unity-based client, managing player sentiment regarding the transition, and fostering a thriving community primarily on Discord and social channels
- As the Community Manager for the next gen launch of YoWorld, you'll be part Launch Strategist, part Community Builder and part Liaison
- Communications Strategy: Craft the narrative for the platform migration. You will turn complex technical updates (inventory transfers, currency synchronization, and new features) into clear, exciting updates for players
- Launch Hype & Marketing: Collaborate with Marketing and Product teams to execute launch campaigns, promote "Founder’s Pass" initiatives, and drive traffic to the new Unity client
- Sentiment Management: Monitor community feedback closely during the transition. You will identify friction points (e.g., changes in game mechanics or migration rules) and work with the team to address them proactively
- Discord Ownership: Own the architecture and engagement strategy of the YoWorld Discord server. Drive the community focus from legacy forums toward real-time engagement and live events
- Content Creation: Write high-quality blog posts, newsletters, and patch notes. Create engaging social content (images/video snippets) to showcase the new graphics and features of the updated platform
- Event Facilitation: Work with LiveOps to run in-game events that span both the legacy and new platforms, incentivizing players to try the new experience
- Product Feedback Loop: Act as the voice of the player in internal meetings. Gather data-driven feedback on bugs, UI/UX issues, and feature requests for the new client to help shape the roadmap
- Customer Support Collaboration: Work closely with CS to create FAQs and templates regarding the migration to ensure consistent messaging across all support tickets
- This is a 4-month contract role for Ontario-based independent contractors only. Contractors are responsible for managing their own taxes, CPP contributions, and any other statutory obligations
- Standard working hours are Monday to Friday, 9:00 a.m. to 5:00 p.m
Application process
- Please apply with your resume and cover letter
Our take
Big Viking Games has long championed HTML5 as the go-to language for developing online social games, and with the decline of Adobe Flash, its foresight is paying off. In fact, many are now touting HTML5 as the future of online social gaming, thanks to its ability to create smooth, embeddable games that bypass the hefty commission of app stores. So, it's a bit surprising that Big Viking Games hasn't yet expanded its impressive portfolio beyond the two major hits it released years ago.
However, there are exciting signs that the studio is working on something new and ambitious. Rumours point to a mobile project in the works. which would be a significant move for the company. Even more intriguing is the suggestion that this project could tap into the blockchain and crypto space, a rapidly growing industry that promises to revolutionize gaming.
As blockchain games are poised to gain tremendous traction in the coming years, Big Viking Games has a unique opportunity to break new ground. With its solid foundation and a fresh, innovative project, it could strike gold with a game that could reshape the landscape and drive major success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jan 2015
$0.3m
GRANT
Total funding: $0.3m
Company benefits
- Extended Health + Dental Insurance: We provide extended health & dental insurance, along with an ample Health and Wellness Spending Account, so that you and your family can prioritize well-being.
- Hybrid Work: We offer various remote positions across Ontario and hybrid positions for team members based in Toronto. Regardless of location, we adapt our work practices to ensure everyone is supported.
- Generous Paid Time Off: Vikings enjoy 15 days of paid vacation and 5 paid sick days annually. We also offer Flex days for hybrid employees who occasionally need to work from home on typical office days.
- Flexible Work Hours: We prioritize collaboration during core working hours, while offering flexibility outside of that to help you manage life’s demands.
- Continuous Learning: We champion self-directed learning and offer support for courses, certifications, and programs that help you grow in your role - and beyond.
- Fair & Evolving Compensation: We’re committed to paying fairly for your role and contributions. Salaries are reviewed twice a year to ensure they stay aligned with your impact and the market.
Company HQ
Grange Park, Toronto, ON
Leadership
Albert Lai
(Co-Founder)Albert is also the founder of Parallelz. Previously, he founded BubbleShare where he served as the CEO for 4 years and co-founded Kontagenet where he also served as the CEO for 4 years.
Salary benchmarks
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