Account Manager, Wayfair
12 Month FTC
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Demonstrable experience within a professional account management, sales or business development role, preferably in the freight forwarding sector or a related logistics field
- Bachelor’s degree, preferably in economy, management, supply chain management or business administration or qualified by demonstrable experience
- Excellent written and verbal communication skills in English. German is a plus but not mandatory for this role
- The ability to build and maintain long-lasting relationships with suppliers and internal stakeholders
- A data driven and analytical mindset, someone who shows a strength in handling big data, identifying insights and converting into business decisions
- Confident IT navigation skills including: MS Office Suite (Word, PowerPoint, Excel) and Google Suite (G-Mail, GoogleSheets, GoogleForms); strong working knowledge of Excel functions such as VLOOKUP and pivot tables
- Curiosity and eagerness to have an impact on the business with a hands-on approach, supporting our strategy and enhancing supplier experience
- The ability to work effectively with people in a cross-functional and thrive within an agile, fast paced environment
What the job involves
- We are looking for a motivated Key Account Manager to join our Service team and act as a catalyst for our portfolio of suppliers
- Manage a portfolio of suppliers across our CastleGate Forwarding business
- Build strong relationships with suppliers (including C-suite), acting as their growth and strategic advisor, and execute negotiations to secure the best rates and volumes
- Analyze key metrics and derive strategies on how to improve supplier and team performances
- Drive relationships and collaboration with cross-functional teams to identify and implement process improvements
- Present supply chain value propositions to Wayfair suppliers and identifying supplier needs
- Ensure compliance with company’s and customer’s standard operating procedure
- Attend trade shows and visit key suppliers (2-5 times per year)
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionise online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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