Senior Product Manager, Vonage
Healthcare (CCaas & UCaas)
Cloud-based communications APIs
Job no longer available
Cloud-based communications APIs
1001+ employees
Job no longer available
1001+ employees
Company mission
To make communications more flexible, intelligent, and personal to help enterprises stay ahead.
Role
Who you are
- Minimum 5+ years of experience in product management working within a Healthcare product/services company, or working within a company (preferably SaaS) that developed products and services for the Healthcare Provider market
- Other roles such as product marketing or solution engineering may be considered as well if focused on delivering solutions to the healthcare provider market
- This experience could be a mix of working within the Healthcare provider industry and supplying products and services to the industry
- Preferred: Experience with CCaaS and/or UCaaS solutions - either supplier or customer side, with a good working knowledge of what these solutions provide
- Deep understanding of business challenges within one or both of these verticals that can be solved by CCaaS/UCaaS/AI based solutions
- Awareness and involvement in industry and analyst forums for these verticals
- Deep understanding of the software ecosystems/technology stacks within these markets, and what platform integrations would be needed
- Strong industry knowledge of relevant regulatory frameworks and compliance requirements
- Strong analytical and problem-solving skills with the ability to translate complex technical requirements into clear business solutions
- Experience working with cross-functional teams in a fast-paced, agile environment
- Excellent written and verbal communication skills; experience presenting and defending business cases with executive leaders
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field. An MBA or relevant advanced degree is a plus
What the job involves
- The Senior Product Manager, Vertical Solutions, will lead the strategy and execution to position our CCaaS and UCaaS solutions within the Healthcare (Provider) vertical
- This will include identifying what integrations, product capabilities, certifications, and regulatory requirements Vonage must meet to successfully compete in these markets
- It will encompass driving new capabilities into our platform to deliver vertical specific solutions, being deeply immersed in these markets, and working with solution engineers to predefine CCaaS, UCaaS, and AI templates and starter packs for use cases common in those verticals
- Develop and execute on the strategy to win disproportionately in the Healthcare Provider vertical with our CCaaS, UCaaS, and AI products and solutions
- Define core use cases that are common in these verticals that can be met with Vonage’s solutions
- Scope requirements needed within our CCaaS and UCaaS platforms to support these use cases and drive prioritization and implementation into our product and engineering teams
- Understand and socialize the business challenges faced by companies in these verticals and translate that into targeted solutions for our CCaaS, UCaaS, and AI products
- Perform deep market analysis and customer research to identify pain points, trends, and opportunities in these verticals. Leverage these insights to inform product decisions and ensure alignment with market demands
- Partner with our sales and marketing teams to define and execute on a go to market strategy for launching solutions into those markets
- Identify key platform integrations needed specific to each vertical - e.g. commonly used systems that Vonage would need to integrate into in order to be successful in those markets with our CCaaS and UCaaS solutions
- Collaborate with solution engineering resources to create customized dashboards and configurations of our products to meet common use cases “out of the box”
- Work closely with our product enablement team to ensure sales and support understands the offerings and can effectively sell and support them
- Be active within industry forums (conferences, user groups, analyst events) specific to these verticals to understand market trends, emerging market needs, and to position and evangelize Vonage solutions
Our take
According to Vonage, technology should make business communication easier, but it currently makes it more complicated due to the various communication platforms that users need to spend time learning how to use. Moreover, users often realise that the platform is not the right choice for them after wasting a lot of time understanding how to navigate it. Vonage aims to change this by providing enterprises with a flexible cloud communications platform that simplifies business communication.
Vonage offers a unified communications solution that is easy to understand and use every day. The platform integrates communication via voice, messaging, video, and data and gives clients the flexibility to choose from a wide range of tools and integrations or to create new ones using Vonage's APIs.
Following its acquisition by Ericsson - a multinational networking and telecommunications company - Vonage has been focused on expanding its presence in wireless enterprises and broadening its global offerings. Vonage won the 2022 FinTech Award for Outstanding Cloud Communications Solutions in recognition of its growth and continued dedication to the development of new technologies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2005
$200m
SERIES E
Aug 2004
$105m
SERIES D
Total funding: $372m
Company benefits
- Unlimited paid annual leave
- Flexible working hours
- Medical cover
- Health Savings Account
- Dental and Vision Cover
- Income Protection
- Maternity/Paternity Leave
- Retirement Plan
- Telehealth
- Tuition Reimbursement
- Legal plan
- Career progression
- Training
- Industry conferences
Company HQ
Holmdel, NJ
Leadership
Rory Read
(CEO, not founder)Member of the Ericsson Leadership Team and Board Member at Booz Allen Hamilton. Previously worked for Dell in a variety of roles, including Chief Operating Executive.
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