Senior Cloud Support Engineer, Crusoe Energy Systems
Renewable-powered AI infrastructure
Open for applications
Renewable-powered AI infrastructure
501-1000 employees
Open for applications
501-1000 employees
Company mission
To accelerate the abundance of energy and intelligence.
Role
Who you are
- The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values
- Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
- Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments
- Version Control: Proficiency with Git for code management and collaboration
- Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
- Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
- Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
- Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations
- HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN)
Desirable
- Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator
- Cloud Expertise: Deep understanding of specific cloud platforms and services
- Automation Skills: Experience with automation tools and scripting languages
- Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions
- Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues
- Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology
What the job involves
- Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power
- As a Customer Success Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology
- You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals
- This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future
- You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges
- This is a full-time position
- Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+)
- On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues
- Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools
- Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing
- Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery
- Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures
- Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs)
Our take
Crusoe is tackling one of the biggest challenges facing the digital age: the enormous energy demand of data centres and AI infrastructure. As AI models grow more powerful, they require immense computing power (and therefor electricity) to train and operate. This surge in energy use has put some pressure on power grids, driven up costs, and raised environmental concerns. Crusoe is on a mission to make this process more sustainable by finding smarter, cleaner, and more efficient ways to power the data centres that drive modern computing.
The company started out by putting wasted energy to work. Originally known as Crusoe Energy, it captured natural gas that would otherwise be burned off ("flared") at remote oil sites and used it to power modular data centres. Today, Crusoe has evolved into a major player in AI infrastructure, designing and operating large-scale data centres near renewable or stranded energy sources. It's now one of a handful of "neocloud" companies (next-generation cloud providers focused on flexible, efficient computing for AI workloads). And its facilities are helping tech giants like OpenAI handle the massive computing requirements of training advanced AI models.
Recently, Crusoe has attracted some huge investor attention, tripling its valuation to over $10B and raising $1.4B in its latest funding round. It's building OpenAI's first major US data centre campus and even experimenting with bold new frontiers. In partnership with Starcloud, Crusoe plans to deploy the world's first space-based cloud computing infrastructure, powered by solar energy and orbiting the Earth by 2027. If successful, this could redefine how and where computing happens, opening up a cleaner, virtually limitless source of energy for AI's next generation.
Steph
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2025
$1.4bn
SERIES E
Dec 2024
$600m
SERIES D
Total funding: $2.5bn
Company benefits
- Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
- Time away: Paid time off for vacations, family bonding, and unexpected needs
- 401(k) match: Build your financial future with our 401(k) matching program
- Mental wellness: Resources and support for your emotional wellbeing and navigating life's challenges
Company HQ
LoDo, Denver, CO
Leadership
Cully Cavness
(Co-Founder, COO & President)Began their career as an Energy Infrastructure Research Fellow before spending 3 years as a Business Development Manager at Recurrent Engineering and serving as CFO of Sword & Plough. They left their role as VP of Highlands Natural Resources to co-found Crusoe Energy Systems.
Chase Lochmiller
(Co-Founder & CEO)Prior to co-founding Crusoe in 2018, Chase was a General Partner at Polychain Capital, a Quantitative Trade at Jump Trading Group, and a Managing Director of Algorithmic Trading at KCG Holdings.
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