Group Product Manager, ID.me

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• 10+ years of product management experience, including at least 3 years managing Product Managers
• Proven track record of leading Platform or API product teams at scale

Desirable

• Reports to: VP of Product, Platform
• ID.me is seeking a Group Product Manager (GPM) to lead our Platform product teams
• The Platform organization is responsible for defining and governing the resource primitives that power ID.me’s SuperApp and Wallet — including Resource teams (Biometrics, Devices, Credentials), Entity teams (Persons and Organizations, which together make up the Identity Trust Graph), and Domain teams (Shopping Graph, Healthcare Graph, Financial Graph, and others)
• As a GPM, you’ll manage a team of Product Managers and set the long-term vision for how ID.me’s Platform resources are defined, governed, and consumed by Apps teams and external developers
• You’ll partner closely with Engineering, Fraud & Personalization Data Science, Developer Portal, and Ops & Analytics to ensure that Platform APIs and events are consistent, reliable, and compliant
• This role is critical to delivering on our mission: help us build the identity layer for the internet
• Leadership: Manage and mentor a team of Product Managers across multiple Platform resource, entity, and domain teams
• Vision & Strategy: Define the multi-year roadmap for Platform resources, aligning with company strategy and external ecosystem standards (NIST, FIDO, ICAO, ISO, IATA)
• Resource Ownership: Ensure each Platform resource (e.g., Devices, Biometrics, Credentials) has clear semantics, schemas, lifecycle definitions, and event contracts
• Entity Modeling: Oversee consistency across Persons and Organizations within the Identity Trust Graph
• Domain Graphs: Support adoption and trust of domain-specific graphs (Shopping, Healthcare, Financial) that power personalization, fraud prevention, and partner integrations
• API & Event Governance: Partner with the Developer Portal team to enforce consistency in API naming, versioning, error handling, and deprecation policies
• Cross-Team Collaboration:
• Partner with Apps teams (Wallet, Domains, Core Experiences) to prioritize Platform capabilities needed to deliver member outcomes
• Partner with Infrastructure teams (e.g., Data Acquisition & Normalization) to ensure validations and integrations meet Product contracts
• Compliance & Trust: Ensure Platform APIs and events align with regulatory requirements (NIST 800-63, HIPAA, FedRAMP, GDPR)
• Metrics & Outcomes: Define KPIs for adoption, SLA adherence, and contract compliance
• Platform Adoption: % of Apps teams and external developers consuming Platform APIs/events
• Contract Consistency: Reduction in API drift and inconsistent implementations
• Reliability: SLA attainment for Platform resources and graphs
• Compliance: Audit pass rate for NIST/FICAM, HIPAA, FedRAMP
• Team Health: Retention and growth of Platform PMs