Senior Product Manager, Cloudtalk
Calling Apps
Business calling software
Be an early applicant
Business calling software
101-200 employees
Be an early applicant
101-200 employees
Company mission
To help companies around the world radically expand their contact centers’ capabilities.
Role
Who you are
- 5+ years of experience in B2B Product Management, preferably with omnichannel communication, focusing on end-user products and translating user needs into measurable impact for buyer personas
- Proven success in user-driven product development with measurable impact on key business metrics
- Proven experience creating clear, compelling, and well-researched explanations of the business value, risks, and impact of multi-phase initiatives
- Deep experience blending quantitative & qualitative research to guide decisions. You’re as data-obsessed as you’re user-obsessed
- Strong communicator, equally effective with frontline users (a busy front-line Sales Rep or Support Agent) and senior execs
- A creative and critical thinker exploring how AI will reshape product management
- Highly organized, resilient, and thrive in a fast-paced, high-ownership environment
What the job involves
- Here, at CloudTalk, Product Management is not just a role but a catalyst for innovation
- You’ll work within an empowered cross-functional team in R&D, driving the evolution of AI + Human communication across our core Sales & Support platform, expanding into new verticals like qualification and deflection
- This is your chance to make a real impact in a fast-moving, tech-driven environment, building products people love and that drive measurable results
- Dive deep into user and buyer personas through research, interviews, and feedback loops
- Champion the voice of the customer across the organization
- Define a compelling product strategy that aligns with business outcomes and customer success
- Build, refine, and communicate a product roadmap for desktop, mobile, and embedded calling apps
- Collaborate with Design, Engineering, Product Marketing, and Customer teams to solve meaningful user problems
- Co-lead discovery, run journey mapping workshops, author PRDs, and align GTM teams
- Join a seasoned team of engineers and designers
- Share insights across the R&D org and help scale our product-led thinking
Application process
- 1️⃣ Intro Call – Meet our Talent team
- 2️⃣ Role Deep Dive – Talk product with Allie, our Lead Product Manager
- 3️⃣ Team Interview – Including a hands-on Product Challenge
- 4️⃣ Culture Bar Raiser – We raise the bar on adaptability, ownership, and innovation
- 🎯 Offer!
Our take
Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.
What makes the company stand out is the fact that it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises funds to both develop its software's impact on the business communication market and achieve financial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$23.5m
SERIES B
Feb 2021
$7.1m
SERIES A
Total funding: $32.1m
Company benefits
- Unlimited Paid Time off
- Work fully remote
- Flexible working hours
- Referral bonus
- Quarterly bonuses depending on the performance of the company
- Multisport benefit card
Company HQ
SoHo, New York, NY
Leadership
Martin Malych
(Co-Founder & CEO)Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.
Viktor Vanek
(Co-Founder)Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.
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