Junior Operations Specialist, Razer
Gaming hardware and payment services
Be an early applicant
Gaming hardware and payment services
1001+ employees
Be an early applicant
1001+ employees
Company mission
To provide gamers with the best software, services, and hardware products.
Role
Who you are
- Bachelor’s degree in logistics or related field
- 2-3 years of experience in logistics or supply chain management
- Strong knowledge of MS Office (especially Excel)
- Very good English skills both oral and written
- Experience in Order Management, Reporting, Inventory Management, Logistics and Returns Processing
- Strong skills in organization and communication and a team player
- Ability to manage multiple tasks and prioritize projects
- Open-mindedness, 'can do' attitude and positive attitude to performed tasks
- Knowledge of WEEE & Copyright laws preferred
- SAP knowledge is an advantage
What the job involves
- Process and manage sales orders from initiation to fulfillment, ensuring accuracy and adherence to timelines
- Coordinate with sales, logistics, and warehouse teams to track order status and resolve any discrepancies
- Monitor inventory levels and liaise with procurement to ensure product availability
- Maintain accurate order records in the system (e.g., SAP, Oracle) and generate periodic reports
- Manage the return merchandise authorization process, including issuing RMA numbers and tracking returned goods
- Ensure returned products meet company policies and quality standards for replacements, repairs, or refunds
- Collaborate with quality assurance, warehouse, and finance teams to validate and process returns efficiently
- Update customer accounts and provide regular communication on return status
- Serve as a point of contact for order and RMA-related inquiries, ensuring timely and professional responses
- Work closely with customer service teams to address escalations and provide resolutions
- Partner with IT to troubleshoot system issues and implement process improvements
- Generate and analyze data on order fulfillment rates, return trends, and customer satisfaction metrics
- Identify process bottlenecks and propose actionable solutions to improve efficiency
- Support audits and compliance reviews by providing accurate documentation and records
Our take
Razer is a truly unique, all-encompassing lifestyle brand for gamers, it not only manufactures innovative gaming tech but it also doubles as an in-game payments service, named Razer Gold. In 2018, the company also created a digital payment network for businesses and consumers across Southeast Asia.
Since entering the fintech market in SE Asia, Razer Fintech has become one of the largest online-to-offline digital payment networks in the market, tapping into Southeast Asia’s 430 million-plus unbanked and underserved population. Razer Gold has also seen substantial success, as it is one of the world's largest virtual credit services for gamers.
With this sort of creativity and a strong understanding of its market, Razer has been able to disrupt gamer-focused ecosystems around the globe. Its expansive catalog of gaming hardware ranges from laptops to headsets, to chairs - whereas its suite of software platform options brings in over 70 million users. The company is recognized as the leading brand for gamers in the USA, Europe, and China and is comfortably secure in maintaining that position.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company HQ
Irvine Medical and Science Complex, Irvine, CA
Leadership
Min-Liang Tan
(CEO )Min-Liang studied Law at the National University of Singapore before founding Razer in October 2006. He has served as CEO ever since, alongside working as Chairman and CEO of THX.
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