Client Partner, NimbleRx
Customer Success
$70k
+ Commission
Office located in Irvine, CA
Pharmacy tech platform
Open for applications
Pharmacy tech platform
101-200 employees
Open for applications
$70k
+ Commission
Office located in Irvine, CA
101-200 employees
Company mission
To bring pharmacies into the future by building a convenient and easy-to-use service that supports pharmacists and empowers patients.
Role
Who you are
- 4+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, sales
- Proactive and confident partner guidance through new Nimble processes
- Positive attitude and ability to work in a fast-paced, constantly evolving environment
- Excellent verbal and written communication skills
- Pharmacy experience highly preferred, but not required
- Bachelor's degree
What the job involves
- The Client Partner is a crucial member of the Nimble team, supporting new and current pharmacy partners as the lead point of contact, post launch
- As we grow nationwide, you will increase client engagement with Nimble features and create new sales opportunities by aligning pharmacy goals with revenue-focused growth
- Effectively train and manage a book of business of Nimble pharmacy partners, providing proactive solutions to using Nimble and recommending services/features to improve pharmacy revenue and performance
- Act as a technical advisor to clients, helping them understand how Nimble’s solutions integrate with their systems
- Analyze client data to identify optimization opportunities and present findings in a technical yet client-friendly way
- Actively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performance
- Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers
- Develop durable relationships with owner(s) and staff of partner pharmacies to provide front line support
- Serve as the technical escalation point for key clients when complex issues arise
- Guide clients on API usage, best practices, and troubleshooting common integration issues
- Post launch, liaise between the engineering team and clients to translate technical requirements
- Work closely with the product and engineering teams to stay updated on new features
- Use tools like dashboards, SQL to pull key metrics for customer success
Our take
NimbleRx is a logistics tech app aiming to improve medication access for customers across the US by partnering with local pharmacies to facilitate prescription deliveries via the app, similar to ordering an Uber. This service aligns with the growing consumer preference for on-demand home delivery, a trend that has accelerated during the pandemic.
NimbleRx's significant growth was catalyzed by its 2021 partnership with Uber, leveraging Uber's extensive network to expand its footprint across the US. This partnership not only boosted NimbleREx's visibility and reach but also contributed to a remarkable revenue of $1B in 2021, highlighting the synergy between the two companies in the healthcare delivery space.
The partnership with Uber will enable NimbleRxc to secure collaborations with larger pharmacy chains, positioning it to attract a broader customer base just below industry giants like Walgreens Boots Alliance and CVS Health. these alliances are crucial for NimbleRx to remain competitive as these major players develop their own prescription delivery services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2022
$25m
LATE VC
Apr 2018
$20m
SERIES C
Total funding: $85.2m
Company benefits
- Health insurance (medical, dental, and vision)
- Retirement benefits
- Remote, hybrid and flexible work options
Company HQ
Centennial, Redwood City, CA
Leadership
Talha Sattar
(CEO)Founded Mandi Fresh before taking up an MBA at Stanford. Then worked at McKinsey as an Engagement Manager before founding Nimble in 2014.
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